Project Manager - ServiceNow

Abu Dhabi, AE

Company: [[filter1]]
Location: [[req_address]], [[filter6]], [[filter5]] [[postalcode]], United Arab Emirates (AE)
Education Experience: [[req_edExperience]]
Employment Experience: [[req_empExperience]]
Employment Status: [[filter7]]

Location: Onsite (UAE)
Engagement Duration: 12 months
Engagement Type: Fixed-term programme delivery

Role Overview

We are seeking a Senior Project Manager and Delivery Lead to take full accountability for programme governance, milestone delivery and stakeholder management across an eight-month ServiceNow transformation programme. The role is responsible for financial control, risk management, RAID governance and executive reporting, operating within a structured governance framework with Steering Committee oversight.

Key Responsibilities

Accountable for end-to-end programme governance, milestone management, financial control and risk management

Lead weekly Programme Control Board meetings and manage all RAID items

Manage the integrated delivery plan across parallel workstreams including ITSM, CMDB, ITAM, HRSD and SecOps

Drive stakeholder reporting and executive communication at Steering Committee level

Oversee scope change governance and ensure formal change control processes are followed

Coordinate multi-vendor and multi-disciplinary delivery teams including onshore and offshore resources

Manage transition planning including cutover strategy, hypercare and managed support handover

Ensure delivery adheres to agreed quality standards, testing gates and go-live readiness criteria

Act as primary point of escalation for client stakeholders throughout programme execution

Maintain delivery transparency through structured progress reporting and KPI dashboards

Required Skills & Qualifications

10+ years of programme and project management experience including ServiceNow or enterprise platform implementations

PMP (Project Management Professional) – required

PRINCE2 Practitioner – required

ITIL 4 Foundation – required

UAE-based with ability to commit to full onsite engagement throughout the programme duration

Proven track record managing phased delivery programmes with parallel workstreams

Strong experience in milestone-gated delivery, RAID management and formal change control governance

Demonstrable stakeholder management capability at C-suite and executive sponsor level

Experience managing onshore/offshore blended delivery models

Excellent written and verbal communication skills in English; Arabic an advantage

Preferred / Advantageous

Prior experience delivering ServiceNow implementations in the Middle East or GCC region

Background in managed service transition and hypercare programme management

Familiarity with ServiceNow delivery governance frameworks and Impact programme structures

#LI-DNP

Company: [[filter1]]
Location: [[req_address]], [[filter6]], [[filter5]] [[postalcode]], United Arab Emirates (AE)
Education Experience: [[req_edExperience]]
Employment Experience: [[req_empExperience]]
Employment Status: [[filter7]]

COMPANY OVERVIEW: What's so great about Insight's culture? The excitement. The energy. The way you can see success all around you – and find it for yourself. If you come to Insight with a strong work ethic and an eye for success, you'll find dozens of people reaching out to help you achieve your goal. This is a great opportunity to be part of, and drive, the future direction of Insight. We offer a competitive remuneration package and excellent benefits, with the chance to work in a rewarding environment and with a high level of autonomy and creativity. We receive high volumes of applications for many of our opportunities. Whilst we endeavour to respond to all candidates with any relevant experience, if you have not heard from us within 1 week, please consider that your application will not be progressed in relation to this role.