ServiceNow Technical Specialist

Abu Dhabi, AE

Company: [[filter1]]
Location: [[req_address]], [[filter6]], [[filter5]] [[postalcode]], United Arab Emirates (AE)
Education Experience: [[req_edExperience]]
Employment Experience: [[req_empExperience]]
Employment Status: [[filter7]]

Location: Onsite UAE (primary)
Engagement Duration: 12 Months
Engagement Type: Fixed-term programme delivery

Role Overview

This is a blended technical role consolidating four specialist functions into a single multi-disciplinary profile. The ServiceNow Technical Specialist operates across platform configuration, enterprise integration, and CMDB and data management, providing flexible coverage across the programme delivery team. The ideal candidate brings strong ServiceNow development foundations combined with hands-on integration engineering experience and solid CMDB and Discovery knowledge, enabling them to contribute across workstreams and reduce single-point dependency on narrowly specialised resources.

What You Will Do

Depending on programme phase and workstream demand, the Technical Specialist will contribute across the following areas:

Platform Configuration & Development

Configure core ITSM modules including Incident, Problem, Change, Request and Knowledge Management

Build Service Catalog items and fulfilment workflows across defined complexity tiers

Develop Business Rules, Client Scripts, Script Includes, UI Actions and UI Policies using JavaScript (Glide)

Configure CMDB class extensions, attributes, relationship mappings and lifecycle state transitions for Hardware Asset Management

Develop forms, views, SLA definitions and notification logic aligned to approved design standards

Maintain upgrade-safe configuration standards and contribute to peer configuration reviews

Perform unit testing and resolve defects identified during configuration validation cycles

Integration Engineering

Design and implement secure integrations using ServiceNow IntegrationHub, REST APIs and out-of-the-box spokes

Deliver Phase 1 integrations including Microsoft Intune, JAMF and Microsoft Teams

Support Phase 2 integration waves across FortiGate, Checkpoint, Oracle Fusion, Azure Monitor, CrowdStrike, Microsoft Defender, BeyondTrust, Cisco, MS 365, SIEM, ZTNA and IDAM solutions

Configure OAuth, token-based authentication, certificate management and encrypted communication channels

Implement error handling, retry logic and integration health monitoring dashboards

Produce source-to-target field mapping documentation and integration runbooks

Execute integration testing in non-production environments and support UAT validation activities

CMDB, Discovery & Data Management

Support Discovery configuration using Azure-native API integrations and service principal onboarding

Assist in CMDB data model governance including CI class definitions, attributes and Identification and Reconciliation Engine (IRE) rules

Contribute to data migration activities including field mapping, transformation and source-to-target reconciliation

Support data cleansing and validation cycles for endpoint, server, network device and asset records

Monitor CMDB health metrics and raise data quality issues through programme governance

Assist in configuring Service Graph Connectors and structured import mechanisms

Required Skills & Qualifications

Certifications

ServiceNow Certified System Administrator (CSA) – required

ServiceNow Certified Application Developer (CAD) – required

ServiceNow IntegrationHub accreditation or equivalent hands-on experience – required

Platform Development

3+ years of hands-on ServiceNow development experience

Proficiency in JavaScript (Glide scripting), Business Rules, Client Scripts and UI Policies

Working knowledge of Service Catalog, SLA framework and workflow automation

Experience with CMDB configuration and Hardware Asset Management module implementation

Familiarity with ITSM module configuration across Incident, Change and Request Management

Integration Engineering

Solid knowledge of REST and SOAP API design, authentication patterns and data exchange mechanisms

Hands-on experience with ServiceNow IntegrationHub spokes and custom API configurations

Understanding of MID Server architecture and iPaaS integration patterns

Experience with Azure-native integration and Microsoft 365 ecosystem connectivity

Ability to implement error handling, retry logic and integration monitoring

CMDB & Data

Understanding of ServiceNow Discovery concepts and Azure cloud API discovery patterns

Familiarity with CMDB data modelling, CI class structures and relationship mapping

Experience with data migration activities including field mapping and reconciliation

Exposure to ETL processes and data quality governance frameworks

Preferred

ServiceNow CIS-ITSM or CIS-SAM certification

Experience with ServiceNow Discovery, IRE configuration and CMDB health management

Familiarity with HRSD or SecOps module configuration

Background in enterprise integrations with Oracle Fusion, BeyondTrust or CrowdStrike

Exposure to Service Mapping and business service dependency modelling

Experience supporting go-live stabilisation, hypercare and managed support transitions

Knowledge of UAE data residency and Azure Commercial region deployment patterns

Company: [[filter1]]
Location: [[req_address]], [[filter6]], [[filter5]] [[postalcode]], United Arab Emirates (AE)
Education Experience: [[req_edExperience]]
Employment Experience: [[req_empExperience]]
Employment Status: [[filter7]]

COMPANY OVERVIEW: What's so great about Insight's culture? The excitement. The energy. The way you can see success all around you – and find it for yourself. If you come to Insight with a strong work ethic and an eye for success, you'll find dozens of people reaching out to help you achieve your goal. This is a great opportunity to be part of, and drive, the future direction of Insight. We offer a competitive remuneration package and excellent benefits, with the chance to work in a rewarding environment and with a high level of autonomy and creativity. We receive high volumes of applications for many of our opportunities. Whilst we endeavour to respond to all candidates with any relevant experience, if you have not heard from us within 1 week, please consider that your application will not be progressed in relation to this role.