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Account Representative

Addison, IL, US

Requisition Number: 77004 


The Account Representative is to help service and maintain current customer relationships in support of the Account Executive(s) activities with the goal of driving revenue, profitability, and increasing customer satisfaction.

·Customer Relations: assist Account Executive(s) in facilitating Account Management by maintaining positive working relationships with external customers and vendor partners; serve as link between field partners and internal disciplines by establishing positive working relationships with functional peers.

  • Solution/Product Quotes: configure and create quotes for solutions, products, and add-on sales; coordinate special pricing, perform follow-up.
  • Database Management: serve as focal point for gathering account information, assist in efforts to ensure data integrity.
  • Order Initiation: order entry, provide information for new customer and new part number set-up
  • Assist Maintenance Renewal Associates in reconciling maintenance contracts.
  • All other duties as assigned / Adhere to Company Core Values


Minimum qualification: (Working environment, Physical demands, Travel, Office vs. field)

  • Bachelor’s degree in business management or 4 years related industry experience in lieu of degree
  • 2 years customer service and/or sales support experience (high tech preferred)
  • Demonstrated ability to use computer hardware and related office software
  • Proficiency with Microsoft Office suite, with emphasis on Excel; strong oral and written skills
  • Ability to multitask and establish priorities, solid organizational skills
  • Able to handle ambiguity
  • Able to handle stressful situation in regards to client satisfaction
  • Client first mentality
  • Able to travel, not to exceed 20% of the time


Physical Demands

  • Able to travel, not to exceed 20% of the time
  • Stand or Sit (Stationary Position) must be able to remain in a stationary position 75 percent of the time.
  • Walk (Move, Traverse) occasionally move about inside the office to access file cabinets, office machinery, attend meetings, etc.
  • Use hands/fingers (Operate, activate equipment) constantly operates a computer and other office productivity machinery such as calculator, copy machine, computer printer.
  • Talk/Hear (communicate, written/verbal) frequently communicates with other peers, management, clients and auditors regarding internal controls.  Must be able to exchange clear, accurate information in these situations.
  • See (Perceive, identify, inspect, estimate) must be able to assess errors, identify deficiencies, and work with processes to remediate any weaknesses.
  • Lift/Carry (Move, Install, Remove) minimal lifting of daily office equipment or supplies up to 25 pounds – copier paper, files, etc.

Preferred Qualifications

Bachelor’s degree preferred

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.


Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 21 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $9.2 billion in revenue in 2018*
  • Ranked #430 on the 2019 Fortune 500, #14 on the 2019 CRN Solution Provider 500
  • 2019 Adobe Americas Partner of the Year, 2019 Cisco Global-Americas Partner of the Year, 2019 Intel IoT Solutions Partner of the Year, Microsoft U.S. Azure Partner Choice Award for Data/AI, Microsoft Azure Expert Managed Services Provider 
  • Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology, #70 on the 2019 Fortune 100 Best Workplaces for Diversity, and #7 on the Phoenix Business Journal 2019 list of Best Places to Work (Extra Large Business)
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

* Proforma to include PCM, Inc. for fiscal year ended Dec. 31, 2018


Today's talent leads tomorrow's success. Learn about careers at Insight:


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.



Posting Notes: Addison || Illinois (US-IL) || United States (US) || None || None || US - Addison, IL ||

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