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Finance Operations Analyst

Addison, IL, US

Requisition Number: 84603 

The Finance Operations Analyst focuses on the financial operations and analysis for the key support area.  This is a dynamic and high profile position requiring the successful candidate to utilize a broad range of financial, process, operational and communication skills, combined with strong business acumen.


This position is responsible for processing and making decisions concerning contract creation and setup within the SAP system, and for providing financial operations, analysis and planning support to the Service Delivery team.  This position also provides value-added management of expenses, and various ad-hoc analysis and special projects as assigned.


What you’ll do at Insight

  • Responds to all telephone and email inquiries in a timely manner.
  • Process and manage customer and vendor contracts as they relate to the billing process.
  • Verify and audit proper paperwork and, if not correct, obtains the missing information to complete process.
  • Create contracts and price agreements to ensure accurate time entry, third party PO creation and billing.
  • Review statements of work (SOWs) and determine correct revenue recognition and fee structures and invoicing parameters.
  • Reviews revenue and expense recorded against contracts to ensure accuracy compared to bid margin.
  • Review contractual pricing and invoicing terms before executing billing to ensure audit compliance.  Ensure proper backup and project management approval is obtained before billing.
  • Prepare client credits as required.
  • Manage and communicate expiration of contracts to appropriate sales personnel and follow them through renewal or completion.
  • Request creation of and updates to service materials in SAP as required.
  • Conduct internal audit as it relates to area of responsibility.
  • Assist Collections with A/R issues and dispute cases.
  • Assist Commissions with commission adjustment requests.
  • Assists Service Management team with the customer’s billing requirements, while ensuring good practices in standard methodologies and processes are utilized to deliver an integrated solution.
  • Maintains and adheres to standard operating procedures for the department, including:  administering and managing the processes to create and maintain proper documentation to ensure efficient and consistent delivery of service, both internally and externally.
  • Provide guidance on budgets and financial aspects of operational decisions.
  • Complete submission of monthly reclasses, deferrals and accruals based on Accounting GAAP guidelines.
  • Provides leadership, assistance and advice to project management team, staffing managers and Insight sales teams as it relates to contract management.
  • Communicate articulately both orally and in writing.
  • Communicates effectively and credibly with all organizational levels, with the specific ability to gain trust, draw out needs, creatively propose ideas, and immediately and expertly resolve conflicts and concerns.
  • Ambitious, flexible, and aggressive. A self-starter who requires minimum supervision and adapts easily to changing work environments and requirements and can drive for results.
  • Ability to adapt and work well in a rapidly changing environment and be a change leader.
  • Ability to handle many projects as well as ongoing operational responsibilities simultaneously.
  • Demonstrated ability to deliver while working under time pressure with multiple deadlines
  • Ability to work flexible hours as needed.
  • Ability to work effectively in teams.
  • Other duties as assigned.


What you’ll need to join Insight

  • Associates degree in Financial Management or Accounting. 
  • Minimum 3-5 years of experience in customer service, accounting, billing, or service operations support. 
  • Minimum 1-2 years of operational management experience. 
  • Minimum 2 years’ experience in various Accounting & Finance functions. 
  • Minimum 1 year in a business analysis and requirements definition. 
  • Ability to read, analyze and interpret labor-based contracts and translate the proposed deliverables into a billing contract. 
  • Ability to effectively present information to both peers and managers. 
  • Ability to respond to questions from groups of managers, customers and other teammates.
  • Must be detail-oriented and possess good organizational skills. 
  • Required to have the ability to multi-task and work longer hours during peak billing cycles.
  • Working knowledge of SAP. 
  • Intermediate MS Office skills (especially MS Excel, MS Word and MS Outlook).

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.


Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance


Today's talent leads tomorrow's success. Learn about careers at Insight:


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.



Posting Notes: Addison || Illinois (US-IL) || United States (US) || None || None || US - Addison, IL ||

Nearest Major Market: Chicago

Job Segment: Operations Manager, Financial, Financial Analyst, ERP, Operations, Finance, Technology

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