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Adoption & Change Consultant IT


The Adoption & Change Consultant resides within the Service Design & Delivery area of EMEA Services and, specifically, within the Consulting team. The role is located in the Netherlands and ensures the successful and smooth adoption of Insight’s Connected Workforce solutions and services into the client’s environment. The consultant works closely with the client to help them adapt to new ways of working, ensuring people, systems, processes and ways of working are established to enable optimal outputs and they experience the maximum benefits from their investment of Insight’s solutions and services. In addition, the consultant provides a methodology of change management, communication, and training expertise to land changes successfully throughout the clients’ organization.


Role & Responsibilities

• Own the adoption of IT projects to clients, accountable for ensuring utilization targets are met, and the delivery of anticipated client outcome.

• Partner with a defined external client adoption project team to develop a client specific adoption roll-out project/change strategy and plan.

• Provide guidance, methodology and best practice to the client adoption project team to ensure and maximize success.

• Engage with Insight’s consultants to ensure offerings are configured to best meet client specific needs.

• Monitor progress of the roll-out plan, function as a project manager, providing regular status updates to relevant client decision makers and stakeholders.

• Prepare and share reports and updates to monitor progress, flagging any issues or blockers that may impact timescales or success.

• Work with the client adoption project team to ensure that defined/ agreed KPI targets are achieved or exceeded.

• Agree and review adoption metrics to measure success, use data and metrics to adjust and share feedback as needed.

• Apply a structured methodology to assigned change management activities.

• Administer and conduct change management assessments and surveys.

• Identify all client teams who will be impacted by the change, supporting the client in preparing training and communication plans that will help end users develop the knowledge and capability required to ensure successful change.

• Ensure a future view approach to change management to support a sustained, long term adoption of solutions.

• Influence and educate client stakeholders on smarter working and smart collaboration.



• Educated to degree level or can demonstrate equivalent work experience

• Extensive experience performing billable consulting work or consultative sales within the target Practice area or equivalent experience with consulting services management

• Preferable in possession of M365-related and PROSCI certifications

• Familiar with working in an agile and/or scrum environment

• Exhibits a strong communication/ presentation style with the maturity to be able to adjust their style to get the best from the situation

• Fully conversant with Microsoft Office suite (Outlook, Excel, and Word)

• High level of written and spoken Dutch & English


Does this role interest you or do you have questions then you can reach out via or you can also directly apply via the apply button. 

About Insight: 

We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes.  Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years.   

We strive to display our three core values of Hunger, Heart and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them. 


Application Details: 

Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. 

We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful. 


A full job description will be provided upon application.