Associate Infrastructure Tech

BASIC FUNCTION OF JOB

The Associate Infrastructure Technician is part of 24/7/365 coverage team with the primary function to provide 1st tier onsite customer and technical support to customer requests within the Service Level Agreement time frame.  This is NOT a remote position.

WORK PERFORMED

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK SHIFTS

Associate Infrastructure Technicians work a scheduled shift to provide 24/7/365 coverage to support a data center(s) within assigned market.

Essential Functions of the Job:

• Data Center Escort Services or Access Request

Welcoming and escorting of pre-approved scheduled vendor or visitors to SAP's data center.

• Hardware Diagnostics

A physical hardware examination, to include the recording of any external error / status indicators which may help in diagnosing and resolving equipment issues more efficiently.

• Cable Inspection and Replacement

Properly inspecting and replacing defective networking cables.

• Power Cycling 

In the case of a frozen or hung device, power cycling refers to turning the device's power off and then on in order to get the device to function again.  It is only with written approval from SAP that the device can be power cycled.

• Inspecting and Reseating Power Cables

Following proper steps to safely remove, inspect and reseat power cables.

• Network Connectivity Checks

Checking network connectivity to include checking Network connection activity lights, firewall status lights and physical port availability on any Data Center device.

• Equipment Retrieval from Receiving Area (Inbound/Outbound Shipments)

Moving one or more packages, parts or pieces of equipment from a delivery area to a specific location in the Data Center.  This will include handling occasional outbound shipments as well.

• Insert Media and/or Attach External Device

The receipt of a type of media or hardware to insert or attach to equipment found at the datacenter. This service is required to update software, copy data, perform a migration or investigate problems.  The Associate Infrastructure Technician is only responsible for the client-owned media/hardware installation – not copying or migrating any data.

• Validation of Asset, Rack, Networking, Power Port availability

This is a visual inspection and confirmation of an asset, the asset location, network port(s) and electrical connection available.

• Other responsibilities as assigned by Management   

MINIMUM REQUIREMENTS

• High School degree or GED equivalent required. 
• Previous data center experience and/or network cabling experience a plus.
• Any IT certification(s) a plus

KNOWLEDGE, SKILLS, AND ABILITIES

Must be able to read, analyze, and interpret general business/professional journals, technical procedures, or regulations. Ability to write reports and/or business correspondence a must.   Ability to effectively present information and respond to; questions from customers, email communications, ticketing systems, and/or other teammates required.  Must have excellent customer service and interpersonal communication skills.  Must have the ability to work in a team environment and present a professional image. Must be able to multi-task and be flexible with assigned work schedule.  Ability to utilize MS Office applications effectively is a must.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the teammate is regularly required to; stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop and kneel.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus due to computer work.
• Moderate to heavy, repeated lifting is required; up to 50 lbs.  Working in cramped environments are common.
• Use of ladder for such tasks as the installation and cabling and/or data center hardware.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e., business office with computers, phone, data center and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.

-MUST be able to pass a criminal background check
-MUST be able to pass a drug test
-MUST have reliable transportation and valid DL

-MUST be able to lift at least 50 lbs.

The base salary range for this position is typically $23 to $24/hr with additional bonus and benefits available. However, compensation decisions are dependent on the facts and circumstances of each case, including experience and location, and we will also consider candidates outside of this range as necessary

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

Founded in 1988 in Tempe, Arizona
11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
$8.3 billion in revenue in 2020
Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance
 

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Colorado Springs || Colorado (US-CO) || United States (US) || IT Infrastructure & Support || None || US - Colorado Springs, CO ||