Associate Infrastructure Tech

Requisition Number: 97800 

Associate Infrastructure Technician

Insight Enterprises is a Fortune 500 Solutions Integrator helping organizations accelerate transformation by unlocking the power of people and technology. With a 35-year foundation in hardware and software supply chain augmenting our deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions to achieve extraordinary results. 

Insight is seeking a highly motivated Associate Infrastructure Technician to join our team. As an Associate Infrastructure Technician, you will be part of a 24/7/365 coverage team with the primary function of providing 1st tier onsite customers and technical support to customer requests within the Service Level Agreement time frame. The ideal candidate will have excellent customer service and interpersonal communication skills, be detail-oriented, possess a quality mindset, and have the ability to work in a team environment. The role requires the ability to read, analyze, and interpret general business/professional journals, technical procedures, or regulations, as well as the ability to write reports and/or business correspondence.

Key Responsibilities 

• Excellent customer service and interpersonal communication skills.
• Ability to read, analyze, and interpret general business/professional journals, technical procedures, or regulations.
• Detail-oriented with a quality mindset.
• Ability to work in a team environment and present a professional image.
• Ability to multi-task and be flexible with assigned work schedule.
• Ability to utilize MS Office applications effectively.
• Technical aptitude with an understanding of data center equipment and cabling.
• Ability to troubleshoot and resolve technical issues quickly and efficiently.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment with changing priorities.
• Ability to follow procedures and protocols accurately and consistently.

What you’ll need to succeed 

• High School degree or GED equivalent required.
• Previous data center experience and/or network cabling experience a plus.
• Technical degree or any IT certification(s) is a plus.
• Ability to read, analyze, and interpret general business/professional journals, technical procedures, or regulations.
• Excellent customer service and interpersonal communication skills.
• Detail-oriented with a quality mindset.
• Ability to work in a team environment and present a professional image.
• Ability to multi-task and be flexible with assigned work schedule.
• Ability to utilize MS Office applications effectively.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law. 

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Colorado Springs || Colorado (US-CO) || United States (US) || IT Infrastructure & Support || None || US - Colorado Springs, CO ||