Client Services Account Manager

Location: Auckland, NZ (Other locations might be considered)

This is a hybrid opportunity where you will work a few days in the office and a few days from home or as agreed with your manager.

Insight at a Glance

• 14,000+ engaged teammates globally
• #14th Best Workplace™ in Technology
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As our Client Services Account Manager you will provide supporting service and assistance to customers and the sales team.  You will manage all day to day aspects of the customer to ensure customer satisfaction and customer growth. This role will be required to attend training to continuously improve product knowledge and level of service required by customers. The principle accountabilities and responsibilities are intended to directly support the function of the sales team through collaborative and functional business productivity.

Along the way, you will get to:

• Support account managers in providing prompt service to customers
• Provides accessible day to day contact point for customers
• Proactive engagement with customers, account managers and other teammates within Insight
• Act as the first point of contact for defined customers on all enquiries
• Support accounts by processing orders and quotes, answering enquiries regarding products, pricing, availability, credit, catalogue / price list management, & volume licensing questions via phone or email
• Assist in educating the customers about Insight and related services
• Interact with other departments to resolve customer issues
• Respond to customer complaints and involve Client Service Manager in the process of resolving the issue to the satisfaction and benefit of both the customer and Insight
• Attend designated product training seminars and remain knowledgeable of department functions and system technology
• Obtain relevant Vendor certifications as required
• Develop strong working/selling relationship with internal Operations teams and Business Partner Managers.
• Develop relationships with vendor partners
• Complete required tasks that impact the success of Insight at month end
• Proactively manage all processes and customer engagement for Renewals
• Provide collaborative and backup support to all teammates within Client Services
• Understand and deliver to customers agreed SLA’s
• Maintain notes and required information to facilitate uninterrupted customer service
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

We are looking for a Client Services Account Manager with the following capabilities:

• Strong Customer Service experience in technology (hardware & software) industry – can proactively identify, make decisions and resolve customer issues
• Supply chain experience
• Previous Microsoft Licensing experience is desirable
• Strong verbal, written and interpersonal communication skills
• Ability to work autonomously with minimum supervision
• Ability to manage work expectations in times of high demand  
• Ability to organize, prioritise, and multitask workload, customer expectations, and ad hoc requests
• Ability to determine problem areas and recommend solutions.
• Ability to demonstrate initiative
• Impeccable follow up skills
• Exceptional attention to detail

What you can expect

We’re legendary for taking care of you, your family and for helping you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: 

• Dedicated career pathways and development
• Peer recognition and the opportunity to join our President’s Club
• Volunteer Leave and Work Life Balance days
• Work-From-Anywhere Program for up to 4 weeks per year
• Corporate discounts

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here. 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!