Sr Desktop Technician

Requisition Number: 98444 

Desktop Support Technician

Location: This role is fully onsite in our Austin, TX office.

Now is the time to bring your expertise to this role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You will be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.

As a Desktop Support Technician with Insight, you will be the technical escalation point for the Level 1 Service Desk and onsite support users. We will count on you to have a high level of technical proficiency and be an individual with executive presence and good communication skills. Must quickly and effectively diagnose, and resolve issues related to Citrix VDI Windows based environment, laptops, mobile devices, printers, and video conferencing.  Along the way, you will be developing and managing a broad range of technical IT projects.

What to Expect

We’re legendary for taking care of our teammates. We want you to enjoy a full, meaningful life and stick around Insight for the long haul.

We offer all the benefits you expect—health, dental, vision, retirement, PTO—plus:

• Access to 11 thriving and diverse Teammate Resource Groups.
• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

As a Desktop Support Technician you will get to:

• Providing level 2 desktop support as needed
• Ensuring customer service is timely and accurate
• Aligning service level agreements with business stakeholder priorities
• Reporting on and driving performance against KPI’s and metrics

• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. As a Desktop Support Technician, you are positioned for swift advancement within our organization through a structured career path. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• 14,000+ engaged teammates
• $1.4M+ total charitable contributions in 2023 by Insight globally

We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Austin || Texas (US-TX) || United States (US) || IT Infrastructure & Support || None || US - Austin, TX ||