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Knowledge Systems Analyst Sr - M365

Bangalore, IN

Knowledge Systems Analyst S

 

Responsible for developing and implementing knowledge management strategies and processes to ensure the organization's intellectual assets are effectively captured, stored, and utilized to support business growth and operational excellence.   
 

What you’ll do at Insight 

 

  • Drive Strategic Knowledge Initiatives: Develop and lead the execution of a comprehensive knowledge management strategy that aligns with organizational objectives and enhances operational efficiency. 

  • Govern Knowledge Lifecycle Management: Oversee the end-to-end lifecycle of knowledge assets, ensuring adherence to Knowledge-Centered Service (KCS) principles for content creation, validation, maintenance, and retirement. 

  • Lead Knowledge Integration Projects: Manage the seamless migration and integration of client knowledge bases into Insight’s Knowledge Management System (KMS), ensuring continuity, accessibility, and user satisfaction. 

  • Establish and Enforce Governance Standards: Design and implement governance frameworks to uphold the quality, accuracy, and relevance of knowledge content across the organization. 

  • Mentor and Develop Talent: Provide strategic leadership, mentorship, and training to knowledge specialists and frontline teams, promoting a culture of continuous improvement and knowledge sharing. 

  • Leverage Analytics for Optimization: Analyze knowledge usage metrics and performance reports to identify trends, uncover gaps, and drive data-informed enhancements to knowledge practices. 

 
What we’re looking for requirements/ Skills / any tech stack,  

  • Bachelor’s degree in information science, Library Science, Information Technology, or a related field. 

  • 5+ years of experience in knowledge management or a related discipline. 

  • Strong analytical, problem-solving, and decision-making skills, with a background in business analysis. 

  • Excellent written and verbal communication skills, with the ability to collaborate effectively across all levels of the organization. 

  • Hands-on experience creating and managing intranet content. 

  • Expertise in: 

  • ServiceNow 

  • Knowledge-Centered Service (KCS) methodology 

  • Knowledge reporting and analytics 

  • Knowledge feedback and project management 

  • Training curriculum development 

  • Metadata and SEO best practices 

  • Experience integrating knowledge systems with LLMs (Large Language Models). 

  • Familiarity with automation, bot testing, and quality assurance processes. 

Preferred Experience: 

  • Working knowledge of Microsoft 365, Exchange On-Prem, Citrix VDI, and Slack. 

  • Background in the financial services industry is a plus. 

 


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