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Help Desk Representative

Birmingham, AL, US

Requisition Number: 74694 

As a Help Desk Representative, you will enter a high-energy and tech savvy world. We are looking for someone who has exceptional interpersonal skills, is customer service focused, and has a proven track record of delivering best in class Level 1.5 solutions. Successful Help Desk Representative are able to adapt quickly to changing technical and professional environments.

Insight is looking for talented individuals who are passionate about emerging technologies and excited about the opportunity to work for industry-leading organizations!


What you’ll do at Insight:


  • Actively participate in the assessment, troubleshooting and resolution of advanced level end user issues.   
  • Assist Level 1 Help Desk Representatives in troubleshooting and resolving end user issues.
  • Mentor and help training Help Desk Representatives to help them more effectively resolve end user issues.  
  • Develop and maintain relationships with clients and internal teams.


What you’ll need to join Insight:

  • 3+ years of advanced end user troubleshooting
  • Strong Knowledge of Windows 10
  • Experience imaging PC's
  • Associate’s degree in a technical or business discipline or demonstrated performance in a technical work environment.
  • Growth in technical skills through A+ certifications or other similar achievements is desired.
  • Ability to effectively communicate through both verbal and written formats (internal and external).

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 6,800 employees help clients innovate and optimize their operations to run smarter. Discover more at


  • Founded in 1988 in Tempe, Arizona
  • 7,400+ teammates in 19 countries providing Intelligent Technology Solutions for organizations across the globe
  • $7.1 billion in revenue in 2018
  • Ranked #417 on the 2018 Fortune 500, #12 on the 2018 CRN Solution Provider 500
  • 2018 Dell EMC Server Partner of the Year, 2018 Intel Retail Solution Partner of the Year, 2018 Microsoft Worldwide Artificial Intelligence Partner of the Year
  • Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology and #5 on the Phoenix Business Journal 2018 list of Best Places to Work (Extra Large Business)
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance



Today's talent leads tomorrow's success. Learn about careers at Insight:


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.



Posting Notes: Birmingham || Alabama (US-AL) || United States (US) || None || None || US - Birmingham, AL ||

Nearest Major Market: Birmingham

Job Segment: Developer, Help Desk, Information Technology, Customer Service Representative, Supply, Technology, Customer Service, Operations

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