Deskside Support Technician (contract)

Requisition Number: 99021 

Location: This role is fully onsite in Downtown Calgary, Alberta.

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

Insight has been engaged by our client in the energy sector for a Deskside Support Technician contract employment opportunity. We are seeking talented, experienced candidates for an initial 3-month contract employment opportunity where you will be responsible for providing top-notch support to end users, assisting them with a wide variety of hardware, software, and networking issues. You will be the ho-to person for all things pertaining to deskside support, fixing issues in a timely and efficient manner, while keeping detailed documentation of your work. You'll also be responsible for providing onboarding support to new employees and will work collaboratively with the infrastructure team on a regular basis.

• Provide comprehensive IT support to employees for hardware, software, and networking issues.
• Serve as the primary point of contact for resolving IT issues promptly and effectively.
• Maintain detailed documentation of support activities and resolutions.
• Assist in onboarding new employees and collaborate with the infrastructure team for seamless operations.

What we’re looking for

• Minimum 3+ years of experience providing in-person deskside support, ideally in an enterprise environment
• Working knowledge of Active Directory, SCCM, Intune, O365, Windows 10/11
• Previous experience working with ServiceNow ticketing system
• Customer service oriented - Personality is key!

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.