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Service Technician- Printer Deployment Technician

Calgary, AB, CA

Services Technician (Deployment) - Contract

 

ROLE DESCRIPTION WORK PERFORMED

 

 

 

The primary role of a deployment technician is to build, prepare, and deploy print devices within client owned environments.  Deployment technicians are also responsible to troubleshoot and resolve incidents resulting from deployment activities. A deployment technician primarily performs IMAC type activities and duties.

 

 

Essential Functions of the Job:

 

 

  • Follow daily schedules and perform daily tasks as assigned.
  • Able to work outside of regular working hours as tasks require.
  • Follow documentation including Knowledge Base articles and Technical Alerts.
  • Deploy net new printers and MFP’s.
  • Refresh existing printers and MFP’s.
  • Perform in-service training to end users as required.
  • Remove and decommission equipment. Deliver to definitive hardware store.
  • Remove refuse for environmental disposal and ensure work areas are kept clean.
  • Clean, test, repair and prepare re-deployable equipment as required.
  • Ensure necessary paperwork is completed accurately and submitted on time. Ensure close attention to detail.
  • Move equipment from location to location and install as required.
  • Update client I.T. Service Management ticketing systems and perform other data entry duties as required.
  • Apply Best Practices (ITIL), based methodology to Problem Management, Incident Management & Change Management disciplines.
  • Ensure SLA’s are achieved and client expectations are met (or exceeded).
  • May be required to participate in support of team during non-core business hours using cell phone.
  • Troubleshoots basic equipment problems and refers more complex problems to experienced staff during and after deployment. Provide on-site hardware Printer technical support to clients.
  • Maintains accurate records for service calls completed, travel time and mileage as required.
  • Relationships
  • Share knowledge and experiences to assist with the learning of colleagues throughout the department.
  • Respond to client inquiries/issues that come through via email, phone, or client ticketing systems in a professional manner.
  • Build positive relationships with clients and vendors.
  • Escalate to the team lead within 20 minutes if a resolution to an incident is not identified.
  • Work well within the team environment and dynamics.
  • Participate & contribute to service improvement plans.
  • Ways of Working
  • Deliver on individual and organization goals and objectives.
  • Constantly promote the Health and Safety approach within the department, ensuring that all necessary preventative and corrective Health and Safety actions are taken as required.
  • Certificates
  • Comptia A+ (Within 6 months of employment)

 

MINIMUM REQUIREMENTS

 

 

 

Education and/or Experience:

  • Completion of High School Diploma.
  • Strong hardware knowledge.
  • ITIL, CompTIA A+, CompTIA PDI+, and hardware vendor certifications would be an asset.
  • Ability to take ownership and responsibility for problem resolution.
  • Be part of a team working toward accomplishing a common goal.
  • Work in a team or alone with minimal supervision.
  • Excellent verbal and written communication skills.
  • Valid Driver’s License.
  • Ability to meet attendance standards and work the hours necessary to perform the essential functions of the job.
  • Ability to manage multiple priorities.
  • Maintain a positive attitude.
  • Strong organizational skills and ability to prioritize.
  • High degree of accuracy and attention to detail.
  • Work at locations outside of core business location.
  • Physical activities will include Lifting & moving of Printers and MFPs.

 

Benefits enjoyed by Insight’s teammates:

  • Competitive base salary 
  • Great benefits: group insurance; life insurance, basic accident protection, long term disability income replacement plan;
  • RRSP;
  • Tuition reimbursement;
  • Continuous training and leadership development;
  • Insight University;
  • Wellness program: on-site fitness classes, wellness coach, on-site- massage;
  • On-site cafeteria;
  • Indoor garage;
  • And much more!

 

 

 


PHYSICAL DEMANDS

 

 

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Office environment with computer work.  May have extensive periods of sitting, typing and phone use (may include headset).  May need to lift up to 10 lbs. Travel, i.e. driving.

 

As a condition of employment, this job is subject to the successful completion of the following pre-employment conditions: Reference Checks, Criminal Background Checks, Driver’s Abstract and valid driver license if required for the role.

 

Insight Canada is proud to offer reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please inform us during the application process.

 

About Insight

 

Insight’s success begins with our people making meaningful connections every day. Our culture lives in our teammates. Insight is looking for great people who will embrace our values of Hunger, Heart and Harmony. Hunger to create new opportunities for our clients. Heart to make a positive impact in people’s lives. Harmony to celebrate each other’s unique contributions to bring solutions to clients.

 

Join us as we work to deliver the best solutions through Intelligent Technology™, the new IT.

 

  • Global technology provider of IT hardware, software and service solutions
  • Fortune 500 company founded in 1988
  • 5,400 teammates worldwide, operating in 22 countries
  • One of The Valley’s 2015 Healthiest Employers (Phoenix Business Journal)
  • 2015 Dell Healthcare Partner of the Year, 2015 HP PartnerOne Financial Services Partner of the Year, 2014 Cisco Global Architectural Excellence Partner of the Year, Microsoft’s No. 1 Global Licensing Solution Provider

 

Discover more at insight.com or email jobs@insight.com.

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

Posting Notes: Calgary || Alberta (CA-AB) || Canada (CA) || None || None || CA - Calgary, AB ||


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