Services Technician

Services Technician

Location: This role is an onsite position located in Calgary, Canada .  

Duration of contract: 6 months (with potential for extension)

Salary: 22.50$ hourly

Must have a full class 5 driver's license (no GDL)

Now is the time to bring your research expertise to a Service Technician role for a Fortune 500 Solutions Integrator where success and fulfillment go hand in hand. You’ll be at the forefront of helping businesses transform their cloud, data, AI, cybersecurity, and analytics to ensure they are future-ready.

What to Expect
To Build, Deploy, Move, Wipe, install Software and Dispose of computer systems including application and data transfer from the replaced system. The use of Remedy to build systems from Remedy work orders and backfill coordinator roles as trained. Technical Support of and responsibility for supporting a multi-platform client base.

As a Services Technician you’ll get to:    

• Primary function of the role is to complete internal and external deployments where driving company vehicles is required
• Participate in moves, required during core and non-core business hours 
• Backfill other IMAC services when required lifting of computer equipment is required
• Respond to clients requests originating through Remedy system in a professional manner. 
• Respond in a timely fashion to Trouble-Tickets raised in Service Desk queue for IMAC Build and Deploy services, Emergency rebuilds, within SLA, ensuring all Trouble Tickets are closed to prevalent quality standards.
• Follow and update documentation including Knowledge Base articles and Technical Alerts 

What you will need to succeed: 

• Completion of High School Diploma 
• Prefer Bachelor's degree in Business, Computer Science or a related field
• A+ certification is an asset

Insight at a Glance

• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• 14,000+ engaged teammates
• $1.4M+ total charitable contributions in 2023 by Insight globally

We’re not just a tech company; we’re a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organizations through complex digital decisions. But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.