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Director of Resource Management

Chandler, AZ, US

Role Summary:

Insight US Services is seeking a head of Workforce Excellence with direct oversight and accountability for the end to end operational and strategic function to align with business growth objectives


Position Overview

  • Role will lead workforce management and capacity planning for the Services organization in North America with over 5,000 teammates
  • Lead initiatives and implement forecasting and supply and demand principles around utilization, delivery pyramids, and resource cost structures to drive efficient and productive project delivery across the Services portfolio
  • Implement Supply and Demand resource fulfillment function that incorporates bench management and skills and revenue demand forecasting and drives staffing of deals in an optimal way
  • Develop optimized supply chain across the workforce leveraging internal mobility, external hiring, contingent workforce, and offshore delivery
  • Drive workforce planning processes and decisions that enable the business to identify and fulfill current and future resource needs; partners with HR Business Partners to develop and execute on action plans to leverage existing talent or to acquire future talent
  • Partner with leadership to create annual hiring plan while aligning throughout the year on headcount evolution and work with HR and external recruitment teams to execute on hiring plans
  • Partner with leadership on capacity actions to address over capacity areas
  • Collaborate with HR, Recruiting, Finance, and Legal to provide elevated transparency of supply, demand, resource allocation, actuals and forecast for pending deals and to establish links to processes in these functions for actions and reporting of financial and compliance impacts related to these topics
  • Evolve and implement distributed delivery models, including offshore and nearshore staffing and early hire programs
  • Manage team of resource managers while actively supporting their development by providing coaching and opportunities for growth and advancement
  • Create and deliver reporting and analytics to leadership on bench management, resource cost and pyramid evolution, delivery leverage and other key metrics


Essential Functions

  • Bachelor’s degree (B.S. and B.A.) from a four-year college or university; education in Business Administration, Supply Chain, or Management strongly considered. 
  • 15+ years related experience and/or training: or equivalent combination of education and experience required.  
  • 5+ total years of experience in comparable role in professional services organization (inclusive of workforce transformation, client delivery, project management)
  • 10+ years of prior management experience
  • Solid problem solving and consultative skills a must.   
  • Self-driven, motivated, and results-oriented 
  • Strong project management skills culminating in timely effective results 
  • Demonstrated resourcefulness in gathering knowledge, problem solving and getting things completed 


Physical Demands

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to sit, talk, hear, and operate a computer, telephone and keyboard.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.

Work Environment

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period of time.


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Nearest Major Market: Phoenix

Job Segment: Project Manager, Supply Chain, Manager, Compliance, Consulting, Technology, Operations, Management, Legal

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