Product Owner, ServiceNow

Requisition Number: 89565 

Position Overview

Insight’s investment in ServiceNow as a strategic platform for our services business is growing and driving our need to welcome a new teammate to global Digital Solutions team. In this role, you will work with various internal teams and clients to understand business needs and translate them into roadmap items for our global ServiceNow deployment. You will work on a team of other ServiceNow Product Owners representing other Insight organizations to align on processes, functional requirements, and priorities. The team of product owners drive continuous platform improvement and the enthusiastic adoption of ServiceNow by our teammates and clients.

This role requires the ability to imagine a vision of product excellence, the criteria to measure its success and translate it into stories delivered to a technical team for implementation.

What you’ll do at Insight

• Work with your assigned stakeholders and other Product Owners to define a strategy for how delivery teams will most effectively leverage ServiceNow in service to our clients and teammates
• Be a stakeholder advocate. Champion the client experience
• Create and maintain positive relationships with clients and Insight teams globally
• Be a ServiceNow product expert. Understand in detail the product from a client’s perspective
• Understand and communicate the product landscape to assigned stakeholders
• Provide vision, direction, and clarity to the development team in service to internal stakeholders
• Capture new stakeholder demand in user stories and epics using INVEST framework.
• Prioritize outstanding demand with the development team
• Ensure prioritization of deliverables align with the product strategy
• Ensure the backlog of outstanding demand is well enough defined for the development

team to properly prepare and estimate effort.

• Work closely with the development team and stakeholders to clarify requirements
• Provide an active role in mitigating impediments impacting successful team completion of

release/sprint goals. Work with internal teams to satisfy dependencies

• Perform demos/sprint reviews with your assigned stakeholders
• Work with internal teams to find new opportunities to make better use of the product
• Work with stakeholders to help drive better adoption of the product
• Assist with planning product release schedules and setting expectations for delivery of new

functionality

• Define success criteria for major feature sets. Measure and present results
• Performs all other duties as assigned

What you’ll need to join Insight

• Bachelor's degree from a four-year college or university; or equivalent combination of education and experience
• Detailed ServiceNow product knowledge (especially ITSM, ITOM, CMDB, Service Portal, and Knowledge Management)
• Experience authoring and refining user stories in a scrum backlog
• Must be a polished and disciplined communicator (both written and oral), with confidence necessary to lead recurring meetings with senior leaders.
• Must demonstrate strong analytical and problem-solving skills
• Must have excellent relationship management skills
• Must have the ability to multitask with strong organization and time management skills
• Professional Scrum Product Owner certification is a plus
• Experience as a Managed Services Provider, Consulting Firm or System Integrator – is a plus

Physical Demands

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, talk, hear, and operate a computer, telephone, and keyboard
• Specific vision abilities required by this job include close vision requirements due to computer work
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate

Work Environment

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e., business office with computers, phone, and printers, light traffic)
• Ability to work in a confined area
• Ability to sit at a computer terminal for an extended period

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

• Founded in 1988 in Tempe, Arizona
• 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
• $8.3 billion in revenue in 2020
• Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
• 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
• Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
• Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Remote || Arizona (US-AZ) || United States (US) || Global Operations || None || Remote ||