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Services Technician Sr

Chandler, AZ, US

Requisition Number: 90741 

Job Description: Sr.  Service Technician

  • Self-directed
  • Location onsite in Mesa, AZ  
  • White glove Deskside experience
  • Top-notch Customer focused
  • Ticket management
  • Highly organized and detailed-oriented with the ability to simultaneously work on multiple projects
  • Must be able to work independently and take initiative to identify, track, and resolve issues
  • Effectively manages up as needed
  • Good interpersonal skills, including collaboration and communication
  • Self-aware of gaps in skills, works to improve
  • Engaged in cross-training efforts amongst peers; where applicable
  • Contribute to site level operational readiness, process improvement
  • Performs PC break/fix onsite and remotely. This includes, but is not limited to, identifying the problem and determining the most efficient and cost-effective way to resolve the problem, keeping customer downtime to a minimum.
  • Executes End user projects as required and lead projects when tasked by client
  • May need to assist with other network/infrastructure activity needs as requested.
  • Maintains knowledge of new technologies resulting in continued client satisfaction.
  • Provides first technical support and leadership support. This includes, but is not limited to, responding to questions, assisting with troubleshooting, and determining problems.  
  • Maintains and protects assets and property. This includes spare parts, loaners, tools and test equipment, as well as equipment that may be provided by Insight’s customers.
  • Escalates service problems and issues to the service manager appropriately.
  • Experience with Microsoft Teams
  • Experience with SSCM, Asset Management, machine imagining, possible Mac/Apple device support, ServiceNow, and Citrix preferred
  • Ideal candidate must be able to develop relationships with all levels of customers within the business (individual contributor to c-suite)
  • Must be able to bend, lift up to 50 pounds, and crawl under desk

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

 

Posting Notes: Mesa || Arizona (US-AZ) || United States (US) || None || None || US - Chandler,AZ ||


Nearest Major Market: Phoenix

Job Segment: Business Process, Technician, Technical Support, Management, Technology

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