Onsite IT Support Technician- Chicago

Requisition Number: 105852 

Onsite IT Support Technician- Chicago 

Location: 222 North LaSalle St., Chicago, IL 60601
Position Type: Full-Time | Direct Hire
Pay: Up to $35/hour, depending on experience, plus full benefits
Schedule: Monday-Friday, 8:00 AM-5:00 PM (occasional travel to local client sites as needed)
Dress Code: Business Casual

Insight at a Glance
•14,000+ teammates globally
•$8.2 billion in revenue
•Fortune 500 Company (#447)
•Certified Great Place to Work® in 9 countries
•25+ industry and partner awards in the past year
•$1.4M+ in charitable contributions globally
At Insight, we're a people-first solutions integrator helping organizations accelerate digital transformation through cloud, data, AI, cybersecurity, and intelligent edge technologies.

About the Role
We are seeking an Onsite IT Support Technician to provide hands-on desktop support, hardware repair, device deployment, and asset management services for a client environment in downtown Chicago. This role is ideal for a technician who enjoys working directly with end users, troubleshooting hardware issues, and maintaining a high level of operational excellence.

Key Responsibilities
•Image, configure, deploy, and support laptops, desktops, mobile devices, and peripherals.
•Perform hardware diagnostics and break-fix repairs, including batteries, screens, motherboards, and other components.
•Troubleshoot and resolve hardware, software, and operating system issues.
•Manage and prioritize assigned tickets, ensuring timely resolution and accurate documentation.
•Follow established escalation processes and collaborate with internal and client support teams when needed.
•Perform quality control checks to ensure devices meet operational standards.
•Maintain accurate asset management records, inventory tracking, and equipment disposition documentation.
•Process stockroom repairs and ensure devices are restored to full functionality with approved corporate images.
•Order replacement parts and manage warranty returns as required.
•Support data certification and equipment disposal processes while ensuring documentation accuracy.
•Travel occasionally to local client sites to provide onsite support.

Required Qualifications
•Minimum 3 years of IT support, desktop support, or service technician experience, preferably in a corporate environment.
•Experience imaging and deploying Windows-based laptops and desktop systems.
•Strong hardware troubleshooting and break-fix repair experience.
•Experience working within a ticketing system environment.
•Excellent customer service, communication, and organizational skills.
•Ability to work independently and manage multiple priorities.
•Strong PC troubleshooting and problem-solving abilities.
•Ability to lift up to 50 pounds.

Preferred Experience 
•ServiceNow Ticketing experience.
•Experience with asset management and inventory control processes.
•Familiarity with SCCM, MDT, Ghost, or similar imaging tools.
•Experience supporting enterprise desktop environments.

What You Can Expect
At Insight, you'll find opportunities to grow your technical skills, advance your career, and work with a team that values collaboration, accountability, and customer success. Our culture is built on our core values of Hunger, Heart, and Harmony, which guide how we support our teammates, clients, and communities every day.
Join Insight and start your ambITious journey today.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.  

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: 11111 || Illinois (US-IL) || United States (US) || IT Infrastructure & Support || None || US - Chicago, IL ||