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Client Services Manager

Newtown Square, PA, US Philadelphia, PA, US

Requisition Number: 73953 

Insight is seeking a Client Services Manage to lead one of our largest and complex End User Outsourced Programs. You’ll integrate into our client’s IT environment as a supporting leader to drive success of service delivery and client objectives. You’ll be experienced in IT operations, executive level communication, business analysis, continuous improvement and service delivery performance monitoring.

What You’ll Do:

  • Manage and develop organizations ranging from 100 to 120 technical resources with 7 direct reports.
  • Builds and leads teams in virtual and matrix reporting structures.
  • Maintain key relationships both internally and with client stakeholders.
  • Liaison between client and Insight leadership (i.e. Sales, Operations, Service Desk, Finance, Legal and Human Resources)
  • Monitor and mentor team member performance, including the reinforcement of Insight corporate initiatives.
  • Hold internal and client facing status meetings, monthly updates, and quarterly meetings that reports on performance, issues, and continuous improvement.
  • Maintain and uphold program and client processes and procedures in conjunction with contractual expectations such as SLA adherence, scope, and customer satisfaction.
  • Analyze and resolve escalated client issues that have the potential to jeopardize the ability to meet agreed upon deliverables.
  • Provide operational oversight for all services and provides Program Management support where required.
  • Resource management (interview, development, utilization, escalation, behavior and performance).
  • Maintain P&Ls, utilization reports, forecasting, and other operations functions related to their program(s).
  • Ability to travel up to 50%

What You’ll Need:

  • 5 years of management experience in the Desktop Support and IT Support Services field required
  • Exceptional interpersonal skills to work with clients
  • Ability to display high-level troubleshooting competencies required. Must have ability to read, analyze, and interpret scopes of work.
  • Manage, mentor, and train team members experience a must. Must be able to monitor and drive team to a goal/outcome.
  • Financial knowledge (P&L Management) required. Ability to write reports and/or business correspondence needed.
  • Ability to effectively present information and respond to questions from groups of managers, customers, other employees a plus.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 6,800 employees help clients innovate and optimize their operations to run smarter. Discover more at insight.com.

 

  • Founded in 1988 in Tempe, Arizona
  • 7,400+ teammates in 19 countries providing Intelligent Technology Solutions for organizations across the globe
  • $7.1 billion in revenue in 2018
  • Ranked #417 on the 2018 Fortune 500, #12 on the 2018 CRN Solution Provider 500
  • 2018 Dell EMC Server Partner of the Year, 2018 Intel Retail Solution Partner of the Year, 2018 Microsoft Worldwide Artificial Intelligence Partner of the Year
  • Ranked #23 on the 2019 Fortune 50 Best Workplaces in Technology and #5 on the Phoenix Business Journal 2018 list of Best Places to Work (Extra Large Business)
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

 

 

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

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Posting Notes: Newton Square || Pennsylvania (US-PA) || United States (US) || None || None || US - Pittsburgh, PA ||

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Nearest Major Market: Philadelphia

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