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Client Success Manager, Cisco (East)

NY, US

Requisition Number: 87572 

The Client Success Manager (CSM) in the Cisco Customer Success organization will play a key role by being the “voice of the customer” as they adopt Cisco software solutions.  The CSM will be involved in various activities to ensure the portfolio of clients are achieving their business outcomes by successfully adopting and expanding their use of Cisco solutions. The CSM will work closely with clients’ key stakeholders as well as Insight’s internal teams to drive our mutual success.  The role is highly involved with Cisco and Insight Solutions, proactively promoting collaboration between Insight and Cisco services and customer success teams to identify and team on accounts that are mutually beneficial. This involves the development and implementation of client success plans to support adoption and the attainment of business outcomes utilizing software in the Collaboration, Networking, and Security segments of the Cisco portfolio.
 
Responsibilities:
•    Ensure clients are properly on-boarded and derive maximum value from their investment in Insight.
•    Build and maintain strong relationships with clients and help them progress through the most advantageous adoption of Cisco solutions.
•    Provide post-sales strategic guidance and recommend additional initiatives to continue improving the client’s technology experience.
•    Be the “voice of the customer” by introducing client stakeholders to Insight and Cisco resources and by conducting regular business reviews.
•    Analyze consumption and usage data to identify potential gaps in adoption and evaluate their performance against client health components.
•    Develop and provide actionable recommendations to increase adoption, and work closely with Insight Adoption Specialists to provide success workshops and adoption “accelerators.”
•    Promote Cisco Software technologies within the Collaboration, Networking, and Security segments of the Cisco portfolio.
 
Requirements:
•    A solid understanding of business outcomes engagement models and how they are being used to ensure client loyalty in Cisco environments.
•    In-depth knowledge of how companies are using technology to enhance customer engagement, improve the experience of their workforce, and optimize the operations of their IT infrastructure.
•    Excellent communication skills with the ability to explain complex technical concepts and influence decisions across all levels of stakeholders
•    Strong project management and organizational skills with a good understanding of IT operations
•    Ability to collect, analyze and present metrics and other success factors in a succinct and compelling manner
•    The ability to lead and be a team player across dynamic environments and cross-functional groups of teammates and client stakeholders.
 
Required Credentials
•    Bachelor’s degree in business, MIS, or other technical discipline from an accredited university
•    5+ Years of experience in post-sales customer-facing positions (professional services, IT consultant, program manager, or similar role that focused on client success) and strong knowledge of Cisco software licensing
•    Strong technical background in collaboration and network technology, data center infrastructure, and cloud environments (Technical certifications preferred).

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

 

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

 

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

 

Posting Notes: Remote || New York (US-NY) || United States (US) || PMG-MKT || None || Remote; US - New York, NY ||


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