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Director, Operations and Process Improvement - Remote

Hanover Park, IL, US Columbus, OH, US

Insight is seeking a Director, Operations to join our team.  In this role, you’ll be responsible for overall successful operations, and have a proven history of problem solving, process improvement, and identifying business gaps and bringing forward solutions.  You can live anywhere, there will be about 25-30% travel to our Distribution Centers in IL and OH as well as to our Headquarters in AZ.


Position Overview

Director of Operation will manage and see that all expectations are met for Insight’s internal and external customers.  You’ll help bring solutions to a very challenging labor market and supply and shipping shortages and lead a dynamic and ever growing team.  You will be responsible for building and maintaining positive relationships within Insight and its partners and clients and be accountable for meeting or exceeding individual and / or departmental metrics.

What you’ll do at Insight

  • Plan, manage and coordinate personnel and process improvement within the operations area
  • Partner with other business groups to develop and execute strategies for improvements and enhancements
  • Responsible for metric and SLA adherence reporting to all levels of the organization 
  • Reports all business activities to accurately measure business trends to management for sounds business decisions
  • Responsible for driving operational efficiencies by constantly evaluating processes, procedures and systems.
  • Maintains open lines of communication with other departments to ensure confidence and enhance the relationships within Insight
  • Issuing of daily, monthly and quarterly reports
  • Some travel required

What you’ll need to join Insight

  • Bachelor's degree from four-year college or university
  • Working knowledge and ability to review current processes and procedures, identify the gaps, and make recommendations on improvements
  • Minimum of 10 years experience in a leadership capacity working within a Distribution Center
  • Knowledge of SAP for the day-to-day management of resource management, time reporting and expense reporting
  • Exceptional verbal and interpersonal skills required
  • Possession of strong analytical skills
  • Ability to multitask and balance multiple priorities
  • Ability to travel between Warehouses in IL and OH as needed

Nearest Major Market: Chicago

Job Segment: Business Process, Operations Manager, Procurement, Manager, ERP, Management, Operations, Technology

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