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Services Operations Specialist

Columbus, OH, US

Requisition Number: 84301 

 

Position Overview

The Services Operations Specialist coordinates all aspects of the service delivery cycle, including but not limited to, order entry, queue monitoring, asset tracking, reporting, invoicing, assisting with RFP production, shipping, receiving, and/or other warehouse & administrative tasks.

What you’ll do at Insight

Invoicing

  • Investigate and resolve receiving and invoicing discrepancies, proactively managing receipt dates, work with distribution employees to resolve issues regarding lost and damaged product. 
  • Manage all aspects of assigned vendors, back-orders, ETA’s.
  • Work with vendors and Field Service, RTV department on problem warranty claims.
  • Work with vendors in acquiring RMA’s for damaged, unused product.
  • Work with finance to resolve any vendor issues, as necessary.
  • Handle/track warranty claims.
  • Responsible for invoice client SLA adherence

Team Mailbox Management

  • Manage team mailbox, ensuring emails are addressed throughout the day.
  • Address any issues that are submitted.
  • Answer questions internal & external re: processes, procedures, inbound/outbound shipments

Production

  • Identifying Billing and Inventory discrepancies
  • Become an expert for information regarding specific products, programs, and initiatives of assigned vendors and product categories.
  • Responsible for maintaining accurate costing, classification, and status of assigned products.
  • Work with internal personnel on problems relating to parts ordering information.

Shipping/Receiving.

  • Reconcile contents of shipment compared to shipping documents while noting any discrepancies or damage.  Operate computer terminal to enter receipts and printer to print labels.  Accurately mark the correct number on product, and correctly label products.
  • Responsible for receiving and processing electronic and paper Invoice media
  • Filing
  • Excellent organizational skills required to maintain internal/external reporting of assets.
  • Ability to adapt in a fast-paced environment with a focus on attention to detail.
  • Clear communication skills required to deliver client facing messages verbally and in writing.
  • Other duties as assigned.

What you will need to join Insight

  • High School degree or GED equivalent required. 
  • At least 2-5 years of receiving, purchasing, AP/AR, or administrative experience; including 1-2 years of experience in high volume purchasing environment with experience in distribution operations a plus; and/or equivalent combination of training and experience.
  • Telecommunications experience a plus. 
  • Ability to enter data into systems accurately required. 
  • Must have the ability to multitask with strong organization and time management skills. 
  • Must be able to respond effectively to inquiries or complaints within a timely fashion. 
  • Proficient in Microsoft Office including Word, Excel, and Outlook, also the capability to use RF technology.
  • Possession of a valid forklift certification a plus. 
  • Knowledge of receiving, warehouse, and safety procedures a must.

Physical Demands

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer, telephone, and keyboard; reach, stoop and kneel.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting is required
  • Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.

Work Environment

The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period.
  • Moderate to heavy warehouse support.
  • Ability to adapt to support the business across the warehouse and lab.
  • Ability to successfully deliver support from a mobile workstation.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

 

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

 

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

 

Posting Notes: Lewis Center || Ohio (US-OH) || United States (US) || None || None || US - Columbus, OH ||


Nearest Major Market: Columbus
Nearest Secondary Market: Dublin

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