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Project Specialist

Columbus, OH, US

Requisition Number: 89335 

Position Overview


The Services Operations Specialist Project Coordinator is responsible for all aspects of the service delivery cycle, including but not limited to, order entry, queue monitoring, asset tracking, reporting, assisting with RFP (Request for Proposal) production, shipping, receiving, and/or other warehouse & administrative tasks as required. What you’ll do at Insight General


Enter orders in a timely manner for the shipping, retrieval, and exchange of technology devices for specific accounts, while adhering to the clients Service Level Agreements (SLA). Investigate and resolve receiving discrepancies, proactively managing receipt dates, working with distribution employees to resolve issues regarding lost and damaged product.


Become an expert of information regarding specific products, programs, and initiatives of assigned vendors and product categories.

Clear communication skills are required to deliver client facing messages verbally and in writing, and the ability to respond effectively to inquiries or complaints in a timely fashion.

Work with vendors in acquiring Return Merchandise Authorization (RMAs) for damaged, unused product. Manage all aspects of assigned vendors, back-orders, and estimated time of arrivals (ETA), as well as the handling and tracking of warranty claims.


Work with internal personnel on problems relating to parts ordering information. Responsible for maintaining accurate costing, classification, status of assigned products, and identify billing and inventory discrepancies, and report appropriately. Work with finance to resolve any vendor issues, as necessary. Manage team email inbox, ensuring emails are addressed throughout the day. Answer questions internal & external re: processes, procedures, inbound/outbound shipments.

Problem-solving and critical thinking abilities, and Excellent organizational skills Ability to adapt in a fast-paced environment with a focus on attention to detail. Ability to work in a team and ability to work independently, strong time management skills and ability to self-prioritize work responsibilities Other duties as assigned.


What you’ll need to join Insight


. High School degree or GED equivalent required.

· At least 2-5 years of order entry, distribution, receiving, or administrative experience.

· Telecommunications, experience is a plus.

· Proficient in Microsoft Office including Teams, Word, Excel, and Outlook

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.


Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance


Today's talent leads tomorrow's success. Learn about careers at Insight:


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.



Posting Notes: Lewis Center || Ohio (US-OH) || United States (US) || OPS || None || US - Lewis Center, OH ||

Nearest Major Market: Columbus
Nearest Secondary Market: Dublin

Job Segment: Pre-Sales, RFP, Supply Chain, Developer, Telecom, Sales, Operations, Technology

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