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Senior Service Desk Manager

Conway, AR, US Plano, TX, US Columbus, OH, US Tempe, AZ, US

Requisition Number: 82903 

As a Senior Manager of the Service Desk (Help Desk) for Insight, you’ll enter a high-energy and tech savvy world. We are looking for a leader who is inspiring, has excellent communication and has experience managing client engagements.  You’ll have led mid-to-large sized teams of technical resources who support external clients, and bring proven experience building teams. If you’re a strong leader who is self-starting, a great problem-solver, and motivated, then you could be the right fit!

 

As a Senior Manager of Services, you can expect to:

  • Multi-task. You’ll also manage contractual expectations such as SLA adherence, scope, and customer satisfaction. Maintaining P&Ls, utilization reports, forecasting, and other operations functions will also be a part of your day to day workload.
  • Be a Leader. You’ll oversee the day to day operations of the Services Team, and be a leader of large and complex service accounts. The decisions you and your team make will impact profitability, scope attainment, and/or client satisfaction.
  • Be Client Focused. You’ll hold internal and client-facing status meetings, monthly updates, and quarterly meetings that reports on performance, issues, and continuous improvement.
  • Be Challenged. Your job is always evolving and complex. You’ll be meeting, interacting and building meaningful relationships with key stakeholders both internally and externally on the client side.
  • Go Places. You may be travelling about 5-10% of the time. Not only will this get you out of the office, but you may also be eligible for earning a travel bonus.

 

What we are looking for:

  • A minimum of 10 years managing and leading mid-to-large teams of technical personnel.
  • Proven experience leading and growing a Help Desk team for mid size and large clients
  • Must have exceptional interpersonal skills to work with clients.
  • Must have strong decision making and time management skills.
  • Must be able to monitor and drive teams to perform at high levels resulting in maximum client satisfaction.
  • Must have ability to read, analyze, and interpret scopes of work

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

 

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

 

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

 

Posting Notes: Tempe || Arizona (US-AZ) || United States (US) || INT; None || None || US - Conway, AR; US - Columbus, OH; US - Plano, TX; US - Tempe, AZ ||


Nearest Major Market: Little Rock

Job Segment: Service Manager, Developer, Supply Chain Manager, Manager, Service Desk, Customer Service, Technology, Operations, Management

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