Services Technician

Requisition Number: 102720 

Services Technician

Location: The role will be an onsite position located in Iowa.  

Pay: $25/hr depending on expereince 

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Services Technician, you will provide support of all client desktop hardware, software, and telecommunications equipment.  You are the front line in support of Insight Customers.  In this role, you will respond to customer inquiries in person, via phone, email and chat.  Associates must possess strong verbal and written communication skills.

As a Services Technician you will:

• Effectively manage issues through multiple forms of inbound requests including phone, e-mails, Chat, in person, or client ServiceNow ticketing database.
• Respond to all Customer requests in a timely and professional manner.
• Assist with all aspects of technical support, including on-site visits as needed.  Where necessary perform hardware and peripheral repairs.  The includes, but is not limited to, identifying the problem and determining the most efficient and cost effective way to resolve it, keeping the customer’s downtime to a minimum. 
• Instruct end users in the appropriate use of equipment, software, and/or reference materials.
• Data entry (management of data) -accurately prioritize, categorize, track and log tickets, chats, etc. following client internal ServiceNow tracking protocols.  
• Troubleshoot and resolve issues related to hardware, software/software installation, Microsoft operation systems, security, desktop applications, Google applications, and peripherals.
• Research/troubleshoot issues using the tools available
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Bachelor’s degree (BA/BS) from 4-year college or university or 2 years’ related experience and/or training, or equivalent combination of education and experience – Preferred but not required
• Previous helpdesk experience in a corporate environment preferred
• Must have a comprehensive knowledge of computer hardware/software concepts including Microsoft and Google Products
• Must be able to diagnose and resolve moderately complex system hardware, software, network or operator issues
• Possess knowledge of configuration and deployment of end user devices (laptops and PCs)

What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: 

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Des Moines || Iowa (US-IA) || United States (US) || IT Infrastructure & Support || None || US - Des Moines, IA ||