E-Commerce Consultant

Job title: E – Commerce Consultant

Location: London

About us:

Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow.

The E-Commerce Consultant is responsible for enhancing client experience by transitioning clients to Insight’s online portal ‘my Insight’. They closely collaborate with teammates in Sales, Operations, and the wider Digital team to identify and prioritise opportunities that support the onboarding process and maintain the client’s digital relationship with Insight. This is achieved by supporting account managers in the promotion of Insight’s web services to their client base, supporting and leading calls with clients (internally and externally) and working through the account managers books to set realistic objectives for increasing the online order percentage. 

In addition, they drive and secure a high level of client satisfaction and ensure the utilisation of Insight’s digital solutions and related services continue in an upward trajectory.

Key responsibilities:

• Responsible for increasing the overall web order percentage in the local office and other assigned regions across EMEA.
• Work closely with Sales account managers, going through the representatives account base to onboard new clients to ‘my Insight’. 
• Identify strategies to engage the account manager and Insight’s client base in the use of Insight’s web services.
• Provide local expertise and training to account managers on ‘my Insight’. 
• Support and/or lead new starter training, providing initial support in engaging new teammates with Insight’s web services, as well as providing ongoing support and training for account managers.
• Identify a target list of clients to be persuaded into engaging with Insight’s web services. Obtain the information required to successfully create client’s custom catalogues, logins, approval paths and any other requirements, then create these customised requirements for clients in the Insight websites.
• Run live meeting demonstrations and conference calls with clients, occasionally visiting clients as and when required.
• Provide expertise on the range of Insight’s Global web solutions; primarily ‘my Insight’ but also to include some integrated eProcurement knowledge.
• Demonstrate an understanding of Insight’s Global processes, how they impact ECommerce and therefore our online and integrated clients and work relevant parties to improve and implement processes where necessary.
• Troubleshoot basic and complex issues presented to clients and Sales teammates and provide resolutions.
• To adopt a strategic approach in analysing accounts that are not transacting online, and work to devise and execute a strategy to migrate clients to ‘my Insight’.
• Work closely with product owners, and additional resources which may be required, to ensure that new client requirements are assessed, prioritised, and actioned efficiently.
• Act as the “eyes and ears” for the E-Commerce team, allowing the team to understand new client requirements, bugs and potential improvements for Insight’s web services including research into new developments in E-Procurement and propose new improvements where appropriate.
• Support E-Commerce teammates to grow their knowledge and confidence in supporting clients and teammates alike.
• Lead global E-Commerce projects and act as the subject matter expert to ensure maximum client satisfaction and smooth transition to ‘my Insight’.

This list is not exhaustive, you will be required to undertake additional responsibilities as reasonably requested by your manager.

Key skills and experience required:

• Demonstrates experience of working in a Sales, customer service or client support based environment -Educated to degree level or can demonstrate equivalent work experience
• Can demonstrate experience of working within an E-Commerce role -Project Management qualification
• (Prince2, PMP, APM or equivalent)
• Excellent project management, communication and problem-solving skills  -Exceptional organisation skills, experience of successfully delivering multiple complex projects
• High level of written and spoken English -Fluent in an additional European language
• Fully conversant with Microsoft Office suite (Outlook, Excel and Word) -Demonstrates experience of working with SAP, Ariba, Coupa, Advanced etc
• Strong team player as well as a proactive individual contributor
• -Working knowledge of the Insight sales processes (software and hardware), of
• ‘myInsight’ and E-Procurement tools
• Excellent time management and organisational skills and ability to work unsupervised, to tight deadlines -Ability to provide effective leadership, build positive team spirit and inspire, motivate and support teammates
• Self-motivated, confident and pro-active with ability to work independently, accurately and to tight deadlines, and to prioritise between conflicting demands to ensure delivery targets are met -Experience of working within a globally diverse environment, showing an understanding of and keen interest in equality, diversity and inclusion
• Ability to work with clients, partners and teammates at all levels, establishing credibility and building trusted status -Strong interpersonal skills with proven ability to negotiate, influence and generate confidence, trust and respect

About Insight:

We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes.  Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years.

We strive to display our three core values of Hunger, Heart, and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them.

Application Details:

Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply.

We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful.

A full job description will be provided upon application.