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EAM (Public Sector)


Insight is a Fortune 500-ranked global provider of hardware, software, cloud, and service solutions, providing clients the guidance and expertise needed to define, architect, implement and manage technology today while transforming for tomorrow.

Insight’s sales teams are collectively responsible for growing and maintaining business relationships across a range of clients. The sales teammates targets are to achieve growth and develop and maintain strategic client relationships based on trust, in order to earn client loyalty and achieve mutual success through the effective building of close partnerships.

The Executive Account Manager is held accountable and responsible for maintaining long-term strategic relationships across a portfolio of client accounts including creating, developing, and executing against accurate plans and forecasts. The Executive Account Manager works in close partnership with a broad range of cross functional stakeholders and collaborates closely with inside sales teammates and virtual account teams in order to manage demand generation and deliver the most effective value- added solutions and services to Insight’s clients. Their ultimate goal is to manage and transform businesses and embed Insight as the preferred partner of choice with clients through the early engagement, whilst maximising revenue and profit opportunities.


  • Manage strategic business relationships across a portfolio of client accounts and engage with clients through face-to-face activities and demonstrations in order to position Insight as a partner of choice.
  • Develop and maintain an annual business plan for the assigned portfolio in order to drive new business opportunities and recurring revenue streams based on a deep understanding of

Insight’s key clients’ needs and objectives.

  • Identify opportunities to cross sell and up sell Insight ’s services and solutions in order to generate additional revenue and provide added value to the client.
  • Accountable for the achievement of revenue and profit-based targets, builds and maintains accurate weekly reporting of the pipeline, forecast, and activities.
  • Promote new ideas and solutions to Insight’s clients and proactively engage with cross functional internal stakeholders to help support and manage client needs.
  • Agree upon, create, and implement against a strategic account plan for each client in the portfolio based upon client pain points and subsequent business goals.
  • Conducts frequent strategic reviews of progress against client account plans and proactively put in place corrective activity for plans that are off track.
  • Own the procurement and tender/bid engagement across their assigned portfolio.
  • Teach, train, coach, and mentor Inside Account Managers and other sales teammates in order to promote teammate satisfaction and enable career progression.


Key Result Indicator Measure of success

  • Account management strategy 100% attainment of recurring revenue target
  • Achieving and exceeding performance targets 100% of monthly, quarterly, and annual targets are achieved
  • Drive profitable growth Achieving target balance to sales and services portfolio
  • Margin gain Average margin gain on each contract
  • Pipeline growth and management Maintain an adequate pipeline ratio to achieve targets.
  • Forecast Accuracy Accurate forecasts within +/-5%
  • Client satisfaction and loyalty Achieve client satisfaction at or beyond target rate through client survey
  • Client retention 95% Client retention rate
  • Team efficiency Teammates working cooperatively and efficiently through knowledge sharing, coaching and guidance


Essential Desirable

  • Must have experience within Technology and Higher Education.
  • Considerable consultative and sales Educated to degree level or can demonstrate experience in technology (services or equivalent work experience software) with evidence of prior success and consistent overachievement against targets
  • High level of written and spoken English A confident, outward-looking, proactive communicator
  • Fully conversant with Microsoft Office suite Demonstrates a deep understanding of Insight’s
  • (Outlook, Excel, and Word) solution offerings and Microsoft Technologies
  • A self -developer, acts as a role model, invests Ability to provide effective leadership, build time in their own development and positive team spirit and inspire, motivate, and encourages others support teammates
  • Demonstrates the ability to prospect and Holds relevant professional qualification and or manage senior level relationships including c- accreditation (such as Sales Methodology level, within the target client size, in a mature Certification) and credible manner
  • Extensive client facing sales experience, able Exceptional communication and interpersonal to win client confidence and deliver client skills, both informally and formally, with a strong demonstrations with professional authority ability to connect with and influence others and ease
  • Demonstrates knowledge of modern business Demonstrates the ability to deal with ambiguity processes and trends and the impact of effectively and a high level of resilience when leading-edge IT solutions dealing with setbacks and challenges
  • A desire to learn more, develop Experience of working within a globally diverse professionally, and stay up to date with new environment, showing an understanding of and technologies and advancements keen interest in equality, diversity, and inclusion
  • A team player who can work successfully The ability and willingness to develop and exploit within a diverse team in a mutually supportive a range of productive relationships both inside and way including with technical and sales outside the team teammates in multiple/virtual locations


About Insight: 

We believe that by giving you the freedom to think big and empower you to reach your full potential, together we will achieve the best outcomes.  Along with excellent benefits and a compelling reward package, we offer the opportunity to work in a supportive environment with a high level of autonomy and creativity - there’s a reason our average employee tenure is over 6 years.   

We strive to display our three core values of Hunger, Heart and Harmony every day. They represent and drive who we are here at Insight and by doing so we are doing amazing things. Insight started in a garage in 1988 and it is through harnessing our three core values that two brothers, Eric and Tim Crown, steered Insight to the Fortune 500 company it is today. We are now a Global IT Services and Solutions business, passionate about helping customers and the real people who sit behind them. 


Application Details: 

Insight is an equal opportunity employer, and we are committed to achieving diversity and equality within our organisation. We seek out people from diverse backgrounds and encourage you to apply. 

We will endeavour to contact you within five business days, should we feel your profile is a good match for this role. If you do not hear from us within this timeframe, please presume that on this occasion, your application was not successful. 


A full job description will be provided upon application.  

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