Systems Technician Sr

Job Description Title: Systems Technician, Senior (End User Compute) 

Location: Fort Worth, TX (Onsite) 

Salary - 34-36/hour

Position Summary 

As a Senior Systems Technician on the End User Compute team, you will participate in and lead engineering efforts to provide secure and highly available end-user services and devices. Your role is a blend of high-impact project participation and hands-on systems support. Whether you are troubleshooting complex issues, deploying technology, or mentoring teammates, your goal is to ensure a seamless and secure experience for every user. You don’t just maintain the status quo—you anticipate growth and build the solutions to meet it. 

Essential Duties and Responsibilities 

• In-Person and Remote Support - Be onsite support for local teammates, projects, and tasks, while also supporting remote users & devices globally. 

• Device Lifecycle Management: Evaluate, define, and enforce global standards for end-user hardware and software, ensuring a high-performance and ergonomic fleet. 

• Deployment Architecture: Leverage and maintain automated deployment frameworks (e.g., Autopilot, Intune, Entra) to ensure seamless device provisioning and a "zero-touch" user experience. 

• Modern Workspace Innovation: Implement, maintain, and optimize next-generation A/V and video conferencing solutions (e.g., Microsoft Teams Rooms, Cisco, Zoom Rooms) to support a hybrid workforce. 

• Infrastructure Oversight: Proactively monitor and maintain the health of the EUC infrastructure environment, identifying potential bottlenecks before they impact productivity. 

• Asset Governance: Participate in and maintain inventory management strategies, ensuring lifecycle data is accurate, and hardware refreshes are executed on schedule. 

• Advanced Troubleshooting: Act as the Tier 3 Subject Matter Expert (SME) for complex incident resolution, coordinating across functional areas to diagnose and rectify root causes. 

• Security & Compliance: Ensure all EUC activities align with InfoSec policies and organizational frameworks, maintaining strict adherence to Change Management and Incident Management protocols. 

• Continuous Improvement: Proactively recommend hardware or software enhancements to address recurring issues and drive operational efficiency. 

• Knowledge Management: Author and maintain comprehensive technical documentation for new and existing solutions; lead the training and mentorship of junior engineers to elevate the team’s overall technical maturity. 

Required Skills and Abilities 

• Experience: 

• 5+ years supporting end-user devices and users in a large-scale (e.g., 5,000+ users) enterprise environment. 

• 5+ years of experience with Microsoft Windows OS and Mac OS 

• 1+ years of experience with Microsoft Intune and working in a global (multi-country) environment. 

• Technical Expertise: 

• Modern Device Management: Advanced understanding of Intune or other MDMs (SCCM, SCCM, JAMF, etc.) 

• Deployment Experience: Strong understanding of Windows Autopilot, Apple Business Manager, and Zero-Touch Provisioning. 

• Scripting & Automation: Experience in PowerShell (or Python/Bash) to automate repetitive tasks, configuration changes, and data gathering. 

• OS Lifecycle & Support: Deep understanding of Windows 10/11 and macOS architecture, including registry editing, profile management, and update ring 

• Experience implementing video conferencing and AV solutions 

• Access Management: Experience with Azure Active Directory (Entra ID), including Conditional Access policies, Group Policy Objects (GPOs), and RBAC. 

• Endpoint Security: Experience managing antivirus/EDR solutions (e.g., Microsoft Defender for Endpoint), BitLocker encryption, and vulnerability remediation. 

• Compliance: Ability to translate InfoSec requirements into technical configurations (e.g., CIS Benchmarks or NIST standards). 

• Experience in ServiceNow or ITSM ITIL based ticketing system. 

• Soft Skills: 

• Exceptional interpersonal, verbal, and written communication skills. 

• Proven analytical and problem-solving skills. 

• Ability to effectively prioritize and execute tasks in a high-pressure environment. 

• Ability to build strong, trusting relationships with technical and non-technical staff. 

• A self-starter, highly motivated, and naturally curious, with a customer-centric mindset. 

• Mentorship: A genuine interest in coaching junior teammates and fostering a collaborative, knowledge-sharing environment 

Education & Certification Preferences 

• Education: Bachelor's degree in Computer Science, Information Systems, Business, or a related field of study is required. 

• Microsoft 365 Certified: Endpoint Administrator Associate (MD-102) 

• Microsoft Certified: Azure Administrator Associate (AZ-104) 

• Jamf Certified Admin (for Mac-heavy environments) 

• ITIL Foundation v4 (for process and framework alignment)