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Services Technician


Requisition Number: 84274 

Insight is looking for a Services Technician to join the team!  The Services Technicians will be responsible for providing service primarily at Toro’s I.S. Experience Center.  Tasks to be performed but not limited to:

  • Software Troubleshoot/Repair/Restore
  • Software/Hardware installation and/or removal
  • Hardware Repair (warranty and non-warranty) for Toro’s Computing, Tablet and Printer devices
  • Loaner Equipment Checkout
  • Providing peripherals (keyboards, mice, headphones, cables, adapters, etc.)
  • Conference Room Support including “How to” demonstrations of Conference Room equipment
  • “How to” Questions
  • Install/Move/Add/Change (IMAC) Support
  • Customer Appointments (How to, trouble-shooting, etc)
  • Remote control resolution of user issues to avoid dispatch as appropriate
  • Dispatch client-side to address issues that cannot be resolved remotely/at Experience Center
  • Participation in training activities held at the Tech Center as required (could include identifying user training needs or even leading some sessions based on technical skill level)
  • Use of Cherwell System to create, document and close tickets (incidents, service requests, problems, etc.)
  • Other duties assigned; participation in call ring (ACD) as needed
  • Additionally, agents are required to partake in the Major Incident Coordinator On-Call rotation
  • On-Call services are available 24x7x365
  • Duties include processing communications/escalations, updating incident records, identifying related incidents, identifying process improvements related to Major Incidents and the Tech Center experience, and documenting agreed upon changes per Toro’s Major Incident Process


Qualifications and Education Requirements

  • Dell TechDirect 1000 Client Foundations (WBT)
  • HP Commercial Desktops, Workstations and Notebooks Service Qualification (WBT)
  • HP PC Hardware Diagnostics Qualification Exam (WBT)
  • HP Printer Qualification (Exact test TBD)



Preferred Skills
Customer Service Professional, Microsoft Windows 7/10 Operating Systems, Microsoft Office 2010/2016/O365 Suites, Microsoft OneDrive, Adobe applications, IE/Firefox/Chrome, HP Printer/Multifunction Devices, Dell Desktops/Laptops, Microsoft Surface Tablets, HP Laptops, Android and iOS mobile device operating systems



Additional Notes
Normal Business Hours: 7:00am – 4:00pm CST/CDT

Summer Hours: 6:30am – 4:30pm CST/CDT (Monday-Thursday); 7:00am – 4:00pm CST/CDT (Friday)


The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.


Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance


Today's talent leads tomorrow's success. Learn about careers at Insight:


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.



Posting Notes: Perry || Oklahoma (US-OK) || United States (US) || None || None || US - Oklahoma City, OK ||

Job Segment: Technician, Developer, Cloud, Supply, Testing, Technology, Operations

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