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#100869 Application Helpdesk Analysts (Contract)

Edmonton, AB, CA

Requisition Number: 89916 

About the Company

Insight Enterprise Inc is a technology Solutions Provider serving local, national, and global clients in 190 countries. Insight’s success begins with our people making meaningful connections every day. Our culture lives in our teammates. Insight is looking for great people who will embrace our values of Hunger, Heart and Harmony. Hunger to create new opportunities for our clients. Heart to make a positive impact in people’s lives. Harmony to celebrate each other’s unique contributions to bring solutions to clients.

 

Role:

Our client is currently seeking Two (2) experienced #100869 Application Helpdesk Analysts (Contract) in Edmonton, AB starting on or around September 2022 for a 6 month contract with possibility of extension at client’s discretion. The work can be done remotely but resource must be available to attend onsite meetings when requested.  The ideal candidate will have 4 years’ experience as an Application Helpdesk Analyst supporting multiple web-based applications, providing troubleshooting and excellent customer service, to End Users and stakeholders. Previous utilizing a ticket System (i.e., Remedy, Cherwell, HEAT, etc.) is required. Previous experience (4yrs) with user identity verification processes, maintaining user IDs, and setting permission levels for business applications is required.  All candidates must be legally entitled to work in Canada.

 

Applications will be accepted until end of day: Monday, Aug 29, 2022    

Mandatory requirements:

  • 4 years’ experience supporting and collaborating directly with stakeholders, external (public users) and internal business areas.  Ability to co-ordinate and communicate necessary information well to all clients.
  • 4 years’ experience with supporting multiple web-based applications simultaneously.
  • 4 years’ experience as an Application Help Desk analyst working directly with stakeholders’ assistance troubleshooting, customer service, training, and application support.  
  • 4 years’ experience working with Microsoft Office Suite of tools.
  • 4 years’ experience utilizing Help Desk software such as: BMC Remedy, Cherwell, MS Team Foundation Server, Rational ClearQuest, HEAT
  • 4 years’ experience in user identity verification processes, and maintaining users IDs, passwords, and accounts’ permission levels for business applications.

Desirable requirement (Nice to Have):

  • 1 year experience supporting web-based systems with knowledge of various internet browsers using multiple devices, including but not limited to: Internet Explorer, Google Chrome, Edge, Firefox, and Safari.
  • 1 year experience in planning/performing/monitoring User Acceptance testing
  • 1 year experience providing end user operational system support, including data collection, data editing, data validation and data conversion within an enterprise system that contains user information.
  • 1 year experience in supporting post-secondary education systems and/or systems that support post-secondary education.
  • 1 year experience developing, reviewing, and delivering user manuals and training materials.
  • 1 year experience documenting user requirements, business processes, and workflows.
  • 1 year experience working with MS SharePoint sites

 

 

Education (Must Have one of the following combinations):

  • Degree Information Technology (IT), Business Management or related discipline & 1-yr Application Help Desk (HD) experience; OR 2-yr diploma & 3-yr HD experience; OR 1-yr certificate & 4-yr HD experience; OR 5yrs HD experience.

 

Note:

Please submit your resume describing your relevant experience. We thank you for your interest, however, only those selected for interviews will be contacted. All qualified applicants must be legally entitled to work in Canada.

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

 

Internal teammate application guidelines:

  • Meet the minimum qualifications and requirements of the position;
  • Have completed twelve (12) months service in their current position; six (6) months of service in warehouse roles;
  • Not be under a disciplinary evaluation or suspension period;
  • Have satisfactory performance in their current position;
  • Have their current manager/supervisor recommendation

 

Click here to find resources to help prepare for the interview process. 

 

Do you know someone who would make a great Insight teammate?

Referrals are the best way to build quality teams – and a great way for you to earn a little extra cash. Please visit the Teammate Referral Policy page on Inside.Insight to find out how you can refer someone to this job at Insight.

 

About Insight

Insight’s success begins with our people making meaningful connections every day. Our culture lives in our teammates. Insight is looking for great people who will embrace our values of Hunger, Heart and Harmony. Hunger to create new opportunities for our clients. Heart to make a positive impact in people’s lives. Harmony to celebrate each other’s unique contributions to bring solutions to clients.
 
Insight Canada is an organization that encourages and supports ongoing training and development opportunities. We are composed of a talented, diversified workforce that performs collectively in an entrepreneurial and flexible environment. Our teammates have access to the latest and greatest technologies in performing their daily activities. 

Here’s a little about us, and why we’re top choice of prospective employees in the Canadian IT Solutions industry:

  • Global technology provider of IT hardware, software and service solutions
  • Fortune 500 company founded in 1988
  • 11, 000 + teammates worldwide, operating in 22 countries
  • Montreal’s Top Employer (2020 & 2021)
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance  
  • We offer an amazing flex benefits plan, RRSP matching, paid time off for volunteering, paid sick days, paid vacations, and much more.  

As part of the Insight Canada team, you will be a member of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities. 

Today's talent leads tomorrow's success. Discover more at: canadajobs.insight.com

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

Posting Notes: Edmonton || Alberta (CA-AB) || Canada (CA) || None || None || CA - Edmonton, AB; CA - Calgary, AB ||


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