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Engineer

AZ, US

Requisition Number: 84819 

Position Overview
As a support engineer under CDCT Managed Services, you will provide level 2 & 3 break/fix collaboration support for various clients, in addition to performing remote management tasks for the afore mentioned clients. There will be both tool as well as user reported incidents, escalating issues for junior teammates as needed. Work directly with the client to communicate progress on tasks and provide recommendations to their infrastructure. The department is not limited to collaboration either – expect to work with data center, data protection, virtualization, networking, security, storage technologies as well. This is a 1st shift position.
What you will do at Insight:
• Provide daily operational management of client hardware and software configuration.
• Operate as tier 2 / 3 break-fix for Cisco network and UC environments.
o Work within on-call rotation for 24x7x365 MSP.
o Provide daily operational management of client hardware and software configuration.
• Fulfill engineering requests related to moves, adds, changes, and deletes on client voice systems.
• Fulfill engineering requests to setup VPN tunnels and make firewall changes.
• Maintain advanced software configuration and recommend new applications and equipment, including service updates and patches for all components.
• Functions as technical liaison and advisor for clients in the collaboration.
• Executes analysis of client environments and remediation tasks based on industry best practices. Implements formal written summary and action plans along with root cause analysis reports for clientele management.
• Formulate, provide; maintain advanced documentation for various business critical technologies in the form of diagrams, configuration settings, usage policies; operating practice.
• Perform other duties as assigned.
General requirements: • The Network and Collaboration Engineer will be responsible for Implementation, Maintenance and Support of local and wide area networks (LANS/WANS) and associated applications. • Installs, configures, upgrades, troubleshoots, diagnoses, and resolves problems at an understanding level on servers and shared network devices; troubleshoots and resolves software and hardware problems on basic networks.
• Responds and solves customer issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLAs).
• General system troubleshooting. Utilized all available internal and vendor resources to identify and resolve issues within customer service level agreement and expectations.
• Maintains current knowledge of core service offerings and SLAs. Understands all Logical service offerings to better support customer as well as engaging opportunity in expanding any service offering to better service our current customers.
• Monitor trends and problems to spot a pattern and recommend new standards or process changes. • Creates and maintains technical and process documentation. Propose Knowledge changes and update existing process documents.
• Collaborate with Internal resources, customer, third party vendor to solve complicated issues or as part of a project.
• Provides technical expertise and guidance to Services technicians.
• Other duties as assigned.
• Reports directly to ()
What you will need to join Insight
• Bachelor’s Degree in Computer Engineering, other related IT/computer studies, ECE or other IT related field, from four-year College or University
• At least 8 years of experience in Network Administration/Engineering, NOC operations, Remote trouble shooting, Customer management and other related IT services experience.
• At least 4 years of experience in Collaboration Administration/Engineering
• Able to thrive in an environment characterized by rapidly changing requirements and an ongoing focus on meeting operational objectives
• Strong written and verbal English communications skills
• Able to successfully manage multiple priorities
• Proven ability to communicate effectively across all levels of the organization
• Strong commitment to company values and operating principles
Preferred
• CCNP Enterprise, CCNP Collaboration, Industry recognized certifications. ITIL, others.
• Experience supporting or working in an Enterprise and/or Global Managed Services environment.
• Background in Cisco networking and collaboration
• Experience in cloud technologies (Azure, AWS, Google)
Physical Demands
The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, talk, hear, and operate a computer, telephone and keyboard.
• Specific vision abilities required by this job include close vision requirements due to computer work.
• Ability to uphold the stress of traveling.
• Regular, predictable attendance is required; including quarter-driven hours as business demands dictate.
Work Environment
The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

 

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

 

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

 

Posting Notes: Remote || Arizona (US-AZ) || United States (US) || None || None || Remote ||

http://oli.vi/BmtAg 

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