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Apple/Mac Support Technician

Lake Mary, FL, US Orlando, FL, US

Requisition Number: 82002 

Position Overview

As our Desktop Support Specialist, you will work in a dynamic environment supporting a large technology company. Leveraging your strong IT support skills, you will apply your technical abilities and provide excellent customer service while being surrounded by smart and motivated colleagues.

 

What you will do at Insight

  • Support teammates in person and remotely
  • Install, Configure and Troubleshoot end user Software and Hardware issues (Windows, Android, iOS and Mac OS X)
  • Break Fix Work
  • Track fixed assets and inventory
  • Educate and set up new teammates’ hardware/software

 

What you’ll need to join Insight

  • 3 to 5 years desktop support experience operating in an enterprise environment. 
  • Knowledge of Windows OS, Apple iOS and MacOS required. 
  • Strong experience with PC hardware
  • Strong experience with Windows 10
  • Knowledge and experience with Mac OS
  • iOS and Android support experience
  • Enterprise/Corporate environment work experience
  • Experience supporting C-Level Executive Leadership

 

Required

    • Current ACMT (Apple Certified Macintosh Technician) or Willing to get cert within first 6 months
    • A+ Certification
    • Strong working knowledge of the MacOS and many of the basic applications enterprise users utilize most such as Adobe
    • Strong Knowledge of Office products (Word, Excel, Outlook, etc.)
    • Ability to discuss technical issues with individuals of various knowledge and abilities

 

Preferred/Would be nice

    • MCSA (Microsoft Certified Solutions Associate) in Azure, Office365 or modern desktop
    • Additional technical certifications
    • Knowledge or usage of a ticketing system such as ServiceNow
    • SCCM administration knowledge/experience
    • Office365 administration knowledge/experience

 

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

 

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

 

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

 

Posting Notes: Lake Mary || Florida (US-FL) || United States (US) || None || None || US - Orlando, FL ||


Nearest Major Market: Orlando

Job Segment: Technical Support, Technician, Developer, Supply, Cloud, Technology, Operations