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Services Technician Sr

Ft Lauderdale, FL, US

Requisition Number: 91119 

Summary:

As a Senior Desktop Support Technician, you will provide quality day-to-day hands on and remote end user support with a high degree of customer satisfaction and technical expertise. You will troubleshoot complex end user hardware, software, application, mobile device, and peripheral problems.

 

Job Location:

Onsite Day-1. You will be working from the office located in Fort Lauderdale, FL 33309, and scheduled travel to Miami and Homestead and occasional travel to Boca Raton, West Palm Beach and Key Largo will be required to support other offices within the region.

 

Essential Duties and Functions:

  • Work as part of the IT infrastructure end user support and engineering team to deploy and maintain Windows desktop operating systems technology solutions in support of identified business needs
  • Provide expert level technical support of end user hardware, software, mobile devices, and peripherals
  • Be responsible for timely ticket resolution and closure.
  • Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software to ensure optimal workstation performance
  • Execute the joiners and leavers process including imaging, deployment, equipment returns and replacements
  • Maintain an accurate inventory of all unassigned, deployed, retired, and disposed hardware and peripherals
  • Participate in root cause analysis on recurring tickets and identify opportunities for automated remediation
  • Responsible for the maintenance and upkeep of branch office computer rooms, networking closets, and local site servers
  • Participates in and may lead special projects
  • Perform other duties as assigned
  • Willing to work out of standard work hours.

 

Required Qualifications:

  • Minimum 5 years’ experience in a corporate desktop support role
  • Experience in Windows desktop environments, Win 10 and Office 365 Suite
  • Intermediate skills using and maintaining Microsoft Active Directory structure and domains including auditing and group policy
  • Knowledge of security enablement on Mobile devices (iOS, Android)
  • Knowledge of secure Client PC connectivity - ethernet, TCP/IP and VPN, and virtual services
  • File server knowledge and File Sharing systems, and SFTP applications
  • Knowledge of security products such as laptop encryption, backup, anti-virus
  • Experience with remote desktop support tools, VPN and VDI environments
  • Strong customer service and troubleshooting skills
  • Ability to communicate technical information, both verbal and written to a wide range of end-users
  • Knowledge of Information Security, Network Security, Firewall Administration, System Administration
  • Experience working in a highly regulated and secure environment, preferably HIPPA
  • Excellent oral/written problem solving, and customer service skills
  • Experience with a ticketing system, preferably ServiceNow
  • Expertise in troubleshooting and diagnosing issues
  • Manage multiple tasks, be detail oriented, be responsive, and demonstrate independent thought and critical thinking
  • A valid driver’s license and a personal vehicle

 

Competencies:

  • Planning/organizing—the individual prioritizes and plans work activities and uses time efficiently.
  • Interpersonal skills—the individual maintains confidentiality, remains open to others' ideas, and exhibits willingness to try new things.
  • Oral communication—the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
  • Written communication—the individual edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information.
  • Problem solving—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality. 
  • Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
  • Adaptability—the individual adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays or unexpected events.
  • Safety and security—the individual observes safety and security procedures and uses equipment and materials properly.

Physical Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

 

  • Manual dexterity, arm, and upper body range of motion sufficient for use of a keyboard, mouse, and telephone on a constant basis 7-8 hours per day.
  • Speech and hearing sufficient for in-person and telephone communication on a constant basis 7-8 hours per day.
  • Vision sufficient for use of a computer monitor.
  • Ability to sit at a desk on a constant basis 7-8 hours per day.

 

Compensation range is: $30-$35/hr depending on experience. 

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

 

Posting Notes: Fort Lauderdale || Florida (US-FL) || United States (US) || None || None || US - Tampa, FL; US - Miami, FL ||


Nearest Major Market: Fort Lauderdale
Nearest Secondary Market: Miami

Job Segment: Technical Support, Information Security, Network Security, Technician, Engineer, Technology, Security, Engineering

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