Services Operations Specialist

Requisition Number: 99232 

Service Operations Specialist

Location: This role is fully onsite in our Fort Worth, TX distribution center.

Insight at a Glance

• 14,000+ engaged teammates globally
• [Geo-specific award]
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Service Operations Specialist, you will enter orders in a timely manner for the shipping, retrieval, and exchange of technology devices for specific accounts, while adhering to the client’s Service Level Agreements (SLA). We will count on you to investigate and resolve receiving discrepancies, proactively managing receipt dates, working with distribution employees to resolve issues regarding lost and damaged products. Along the way, you will get to:

• Become an expert in information regarding specific products, programs, and initiatives of assigned vendors and product categories
• Work with vendors in acquiring Return Merchandise Authorization (RMAs) for damaged, unused products
• Manage all aspects of assigned vendors, back-orders, and estimated time of arrivals (ETA), as well as the handling and tracking of warranty claims
• Be responsible for maintaining accurate costing, classification, status of assigned products, identify billing and inventory discrepancies, and report appropriately
• Work with finance to resolve any vendor issues, as necessary
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Clear communication skills are required to deliver client-facing messages verbally and in writing, and the ability to respond effectively to inquiries or complaints in a timely fashion
• Problem-solving and critical thinking abilities, and Excellent organizational skills
• Ability to adapt in a fast-paced environment with a focus on attention to detail.
• Ability to work in a team and ability to work independently, strong time management skills and ability to prioritize work responsibilities

What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: 

• Health benefits, 401k match, sick time after 90 days
• Access to 11 thriving and diverse Teammate Resource Groups

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Fort Worth || Texas (US-TX) || United States (US) || Distribution Center || None || US - Fort Worth, TX ||