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Cisco Customer Success Associate

Gurugram, HR, IN

Requisition Number: 92501 

Be a part of the future

Cloud and XaaS solutions are leading IT industry growth and require a new client engagement model spanning marketing, sales, services and client success. Do you have what it takes to be part of a new high-performance team that is focused on helping our clients adopt Insight’s leading solutions and maximize their business outcomes?


Job Description

As a Customer Success Associate, you will play a key role in assisting our Insight CSMs for Cisco.  You will be involved in various activities to ensure our portfolio of clients are achieving their business outcomes by successfully adopting and expanding their use of their Cisco Software solutions.  The primary activities will be assisting with introducing our Clients to their SW, and the features and benefits they receive as being part of our program. You will also assist with researching requests for best practices and whitepapers from customers.


What you’ll do at Insight:

  • Ensure clients are properly on-boarded and derive maximum value from their investment in Insight.
  • Provide post-sales strategic guidance and recommend additional initiatives to continue improving the client’s technology experience.
  • Analyze consumption and usage data to assist clients with understanding their usage.
  • Develop and provide actionable recommendations to increase adoption and work closely with Insight resources to provide the specific help the client needs.
  • Perform research for clients, providing links to best practices and white papers from approved sources on requested topics.
  • Understand Insight’s offerings, policies, and procedures.
  • Help improve the CCM Team processes and capabilities.


What you’ll need to join Insight:

  • Proven history of excellent customer service and accountability
  • Attention to detail
  • Must be able to work independently and have the ability to exercise discretion and independent judgement with respect to matters of significance.
  • Excellent communication skills with the ability to explain complex technical concepts to non technical people
  • Ability to learn quickly and adapt to the constant change of the SW platforms and multiple work streams
  • Strong organizational skills with an understanding of IT operations
  • Ability to collect, analyze and present metrics and other success factors in a succinct and compelling manner
  • The ability to lead and be a team player across dynamic environments and cross-functional groups of teammates and client stakeholders.


Required Credentials

  • Bachelor’s degree in business, MIS, or other technical discipline from an accredited university
  • 3+ Years of experience in customer facing positions (professional services, technical support, program manager, or similar role that focused on client success preferred)
  • Experience with Cisco and software as a service preferred
  • Power User with Office 365 and Cisco webex
  • Familiarity with Cisco SW technical concepts



Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.


Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India

Job Segment: Cisco, Cloud, Product Marketing, Technical Support, Technology, Customer Service, Marketing

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