Client Success Manager

Requisition Number: 103716 

Client Success Manager 

Location: Delhi NCR, Noida, Gurugram
The role will be a hybrid position located in India.

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

The Client Success Manager is responsible for ensuring the seamless, highquality delivery of services to customers by managing daytoday client engagement, meeting all SLA and contractual commitments, and driving operational excellence. The role serves as the primary point of contact for client inquiries and escalations, aligning service delivery with business needs while coordinating closely with technical, operations, and leadership teams to resolve issues and enhance customer satisfaction. It involves leading governance rhythms, overseeing incident and risk management, ensuring stability of client environments, and contributing to continuous improvement, automation, and transformation initiatives. The Client Delivery Manager also supports account growth through strong relationship management, proactive communication, financial oversight, and identification of new opportunities—ultimately ensuring a WOW customer experience and longterm client retention.

As a Client Success Manager you will:

• Manage daytoday client engagement activities ensuring services are delivered as per agreed SLAs and KPIs for cloud and managed services.
• Coordinate across internal and external stakeholders including operations and managed services teams to ensure seamless service delivery.
• Lead and drive governance cadences such as rolling action lists, daily/weekly/monthly client meetings, and operational reviews.
• Participate actively in P1/P2/P3 incident management, ensuring timely resolution within defined SLAs.
• Act as primary technical and escalation contact between business, customers, OEMs, and technical delivery teams to resolve issues effectively.
• Identify, evaluate, and mitigate risks/issues affecting service delivery, with continuous improvement focus.
• Drive postincident and implementation reviews to capture lessons learned and ensure client perspectives are reflected in improvements.

What we’re looking for

• Develop strong client relationships, understand business needs, act as primary POC for inquiries/escalations, and ensure overall client satisfaction.
• Manage delivery of new services, upgrades, and projects, including timelines, resources, and compliance with contractual obligations.
• Monitor service performance, client satisfaction, account health, and financial metrics, providing regular reporting to stakeholders.
• Ensure stability and quality of client environments, collaborating with technical teams and staying updated on industry trends/technologies.
• Own delivery governance, including SLA compliance, audits, performance dashboards, invoicing accuracy, and resolution of operational issues.

What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: 

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India