Engineer III

Requisition Number: 104887 

Network Support Engineer

Location: This is a hybrid opportunity in Delhi NCR, Bangalore, Hyderabad, Gurugram area.

 Shifts: 24*7 rotational

Insight at a Glance

• 14,000+ engaged teammates globally with operations in 25 countries across the globe.
• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• #14 on Forbes World's Best Employers in IT – 2023
• #23 on Forbes Best Employers for Women in IT- 2023
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role 

As a Network Support Engineer, you will get to:

• Network Management: Monitor and maintain client systems to ensure peak performance, security, and stability.  
• Technology Experience:  Demonstratable previous experience in supporting LAN/WAN/WLAN technologies, security and firewalls, and data centre switching.  
• Change Management: Execute planned and BAU changes, patching and security updates within the client environments, following best practices. 
• 24x7 Support: Be part of the on-call team to provide round-the-clock assistance. 
• Incident Management: Leverage ITIL principles and ServiceNow for troubleshooting and resolving incidents. 
• Collaboration: Partner with internal teams and external vendors to resolve issues quickly and maintain service continuity for our clients. 
• Technical Documentation: Develop and maintain comprehensive documentation for client environments and solutions. 
• Root-Cause Analysis: Conduct deep dives to resolve complex issues, providing long-term fixes. 
• Service Development: Contribute to refining and standardizing Insight’s managed services solutions. 
• Knowledge Transfer: Be part of a collaborative team, sharing knowledge and providing guidance to other technical team members. 

What we’re looking for

• 5+ years of Exp on cisco and skilled in one (or more) areas of Networking, Security or Data Centre technologies.  

• Provide support for multi-vendor platforms, including solutions from vendors such as Cisco, HP/Aruba, Palo Alto and Juniper, 

• Proven track record in delivering Network Managed Services for at least 3 years, preferably within a Cisco partner environment. 

• Valid industry certifications, such as Cisco CCNA/CCNP, HP/Aruba ACMA/ACMP and any additional Partner Specializations (e.g. Cisco Black Belt) 

• Experience with network monitoring software and ITSM platforms like ServiceNow.  

• Experience in providing 24x7 support services and participating in shifts and/or on call to provide round-the-clock assistance to clients.  

• Experience with onboarding and supporting new Managed Service and support clients. 

• Strong organizational and time-management skills with the ability to handle multiple tickets and prioritize urgency. 

• Problem-solver with an analytical mindset and a focus on root-cause resolution. 

• Team player with excellent communication skills and the willingness to mentor and support colleagues.   

• Team Leader Experience: any experience of managing and/or guiding technical support teams would be of interest  

• Commitment to quality, ensuring the highest standards of service delivery. 

• A desire for continuous learning and professional development, especially in cutting-edge technologies. 

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• Medical Insurance
• Health Benefits
• Professional Development: Learning Platform and Certificate Reimbursement
• Shift Allowance

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Today's talent leads tomorrow's success. Learn more about Insight: 
https://www.linkedin.com/company/insight/

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India