M365 Operations Manager

Requisition Number: 102642 

M365 Operations Manager  

Location: This is a hybrid in Delhi NCR, Bangalore, Hyderabad, Gurugram area.

Insight at a Glance

• 14,000+ engaged teammates globally with operations in 25 countries across the globe.
• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• #14 on Forbes World's Best Employers in IT – 2023
• #23 on Forbes Best Employers for Women in IT- 2023
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

The M365 Operations Manager is responsible for overseeing the daily operations and maintenance of the Microsoft 365 platform and services. Ensures the availability, performance, security, and compliance of the M365 environment, as well as the satisfaction of the end users and stakeholders. The M365 Ops will also work together with Architects, Service Owners and Service Providers to understand current configurations, policies, and technical components, support the evaluation of strategic approach for deploying services and provide input into M365 service roadmap development.

As an M365 Operations Manager, you will get to:

• Manage and supervise the M365 operations team, including hiring, training, performance evaluation, and coaching.
• Plan and execute the M365 operations strategy, roadmap, and budget.
• Monitor and report on the M365 service level agreements, key performance indicators, and metrics.
• Coordinate and collaborate with security and support teams to ensure the alignment and integration of the M365 operations.
• Implement and enforce the M365 policies, standards, and best practices, including backup, recovery, disaster recovery, and business continuity.
• Identify and resolve the M365 incidents, problems, and issues, as well as escalate and communicate them to the relevant stakeholders.
• Manage and optimize the M365 licensing, billing, and subscription.
• Provide guidance and support to the M365 end users and stakeholders, including training, documentation, and feedback.
• Collaborate with cross-functional teams to design and implement M365 solutions that meet business requirements and align with the company's goals and objectives.
• Evaluate and recommend third-party tools and solutions to enhance the functionality and capabilities of the M365 environment.
• Develop and maintain technical documentation for M365 solutions, including design specifications, user guides, and training materials.
• Provide technical expertise and guidance to support teams and end-users in the deployment, adoption, and usage of M365 solutions.
• Continuously monitor and assess the effectiveness of M365 solutions, and identify opportunities for improvement and optimization.

What we’re looking for

• BE, B.Tech information technology, or related field. 

• At least 10 years of experience in managing and operating the M365 platform and services. 

• Strong knowledge and skills in the M365 administration, configuration, and troubleshooting. 

• Proficient in the M365 tools and technologies, such as PowerShell, Azure AD, Exchange Online, SharePoint Online, Teams, OneDrive, etc. 

• Certification in M365 or related areas is preferred. (MS-100, MS-101) 

• Excellent communication, collaboration, and leadership skills. 

• Ability to work under pressure, prioritize, and multitask. 

• Attention to detail, quality, and accuracy. 

What you can expect 

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• Medical Insurance
• Health Benefits
• Professional Development: Learning Platform and Certificate Reimbursement
• Shift Allowance

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Today's talent leads tomorrow's success. Learn more about Insight: 
https://www.linkedin.com/company/insight/

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India