SLS Consultant - SAM Pro

Requisition Number: 103864 

SLS Consultant  (SAM Ops/SAM PRO)

 Location: This is a hybrid opportunity in Delhi NCR, Bangalore, Hyderabad, Gurugram area.

 Shifts- US shift (6:30 PM- 3:30 AM IST)

Insight at a Glance

• 14,000+ engaged teammates globally with operations in 25 countries across the globe.
• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• #14 on Forbes World's Best Employers in IT – 2023
• #23 on Forbes Best Employers for Women in IT- 2023
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As an SLS Consultant, you will be responsible for providing consultancy and acting as a key resource for SLS services and Insight’s clients. We will count on you to produce robust draft deliverables with minimal support. In addition, the SLS Consultant uses and contributes to the Insight knowledge base and methodologies to advance client operations and drive innovation and efficiency, meeting defined high quality outputs. Along the way, you will get to:

• Own and drive the completion of operational implementation of SAM tooling, including but not limited to data preparation and configuration in the tooling, core enablement for clients (where in scope)
• Deliver a variety of licensing analyses and reconciliations independently, using the population of SLS Analysts to perform data gathering, preparation and analysis
• Be responsible for ensuring the quality assurance of SLS Analyst’s work
• Be responsible for coordinating multiple concurrent tasks for own work and SLS Analysts in an efficient manner including tracking progress against deadlines and expected effort, as well as addressing issues such as anomalies and conflicts
• Deliver analyses and observations that can support improved efficiency in client and Insight operations including producing regular reporting and strategic reviews or planning workshops, whether delivered by SLS or LCS teammates.
• Provide second line subject matter assistance to clients via the service desk where escalated by SLS Analysts
• Use of, and ongoing contribution to, the LCS knowledge base and process libraries. This includes a review of new contributions from SLS and LCS teammates
• Adopt a proactive approach to engaging with local account teams or solution sales teams to build an understanding of client requirements and help drive the delivery of solutions
• Act as a technical pre-sales advisor to Account Managers and Inside Sales Associates
• Support the onboarding and development of SLS Analysts
• Proactively analyse opportunities to increase the Insight services footprint within clients or propose innovations for new and evolved SLS service offerings.
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• IT and Licensing knowledge (and where agreed by management, associated certification) for at least three software publishers to the level of being able to produce reconciliations independently, including guiding LCS teammates around how to perform the detailed analysis work

• Experience of working with a variety of IT tools (e.g. Microsoft SCCM, ServiceNow or SQL scripting)
• High level of written and spoken English
• Fluent in an additional European language
• Strong communication skills with the ability to interact effectively with peers and internal and external stakeholders at a senior level
• Ability to interpret multiple data sets and summarise key points, highlighting methods used, expectations and issues. Able to critically assess trends and observations to produce coherent recommendations
• Holds relevant professional Project Management qualification
• Ability to deliver across multiple SAM related toolsets and ability to deliver proof of concepts to support pre-sales activity
• Ability to execute product functionality demonstrations to internal and external stakeholders at a variety of levels for at least one SAM tool (e.g. Flexera, Snow, Aspera, ELD
• Proven ability to own and manage escalations, defines, and follows through on areas that will develop the SLS practice
• Experience of working within a globally diverse environment, showing an understanding of and keen interest in equality, diversity, and inclusion
• Developing business acumen with awareness of potential client needs and perceptions of service quality. Consults with management in a success-oriented way, pro-actively suggesting ways to improve relationships

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• Medical Insurance
• Health Benefits
• Professional Development: Learning Platform and Certificate Reimbursement
• Shift Allowance

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Today's talent leads tomorrow's success. Learn more about Insight: 
https://www.linkedin.com/company/insight/

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India