Manager - Quality & Risk Management

Requisition Number: 103323 

Manager - Quality & Risk Management

Location: This is a hybrid opportunity in Delhi NCR, Bangalore, Hyderabad, Gurugram area.

Insight at a Glance

• 14,000+ engaged teammates globally with operations in 25 countries across the globe.
• Received 35+ industry and partner awards in the past year
• $9.2 billion in revenue
• #20 on Fortune’s World's Best Workplaces™ list
• #14 on Forbes World's Best Employers in IT – 2023
• #23 on Forbes Best Employers for Women in IT- 2023
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Manager for Quality & Risk Management, you will get to:

• Establish policies, frameworks (quality framework, Service level measurement framework etc.), and audit for delivery quality. 
• Conduct quality training thereby instilling quality DNA (Lean, Six Sigma, ISO, ITIL etc.) 
• Identify, assess, and mitigate project-level and operational risks. 
• Provide independent assurance that projects adhere to contractual, regulatory, and internal risk guidelines. 
• Collaborate with relevant stakeholders to drive action plans from feedback received via client NSP/ CSAT 
• Prepare documentation of client success stories 
• Analyse and identify the linkages and interactions between the component parts of an entire system. 
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. 
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. 
• Develop skills outside your comfort zone, and encourage others to do the same. 
• Use the review of work as an opportunity to deepen the expertise of team members. 
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. 
  Apply knowledge and experience in project management, business processes, risk assessment, and quality management 
• Support the identification, assessment, and monitoring of business risks that impact quality and operational delivery 
• Assist in developing and implementing risk mitigation strategies and controls to minimize potential impacts on service quality and business continuity 
• Demonstrate strong presentation skills, including the ability to facilitate groups and other Leads towards common objectives related to risk and quality 
• Support the development and execution of quality and risk management policies, procedures, and frameworks 
• Collaborate with cross-functional teams to establish quality standards, risk thresholds, metrics, and goals for projects and initiatives 
• Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• 10–14 years of overall experience minimum of 5 years of directly related experience. 
• Bachelor’s degree or equivalent experience in a Quality and Risk role; MBA preferred. 

• Experience supporting a team of quality and risk professionals. 

• Excellent analytical and problem-solving skills, with the ability to drive root cause analysis and implement effective corrective and risk mitigation actions. 

• Proven track record in successfully supporting quality and risk initiatives and driving continuous improvement. 

• Knowledge of industry standards, regulations, and risk frameworks related to quality and risk management, such as ISO, CMMI, SOC, COSO, and ISO 31000. 

• Experience, preferably in a consulting or professional services environment. 

• Ability to collaborate and communicate effectively with local leaders, onshore leaders, stakeholders, and team members across different locations. 

• Strong interpersonal and relationship-building skills to establish and maintain effective working relationships with diverse stakeholders. 

• Ability to navigate and manage relationships in a global and matrixed organization. 

• Experience working with cross-functional and geographically dispersed teams to drive quality and risk initiatives and achieve common goals. 

• Leadership and influencing skills to drive alignment and consensus among stakeholders with varying perspectives and priorities. 

• Ability to effectively manage and resolve conflicts or disagreements in a constructive manner. 

• Excellent presentation and facilitation skills to effectively communicate quality and risk strategies, initiatives, and results to diverse audiences. 

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.
• Medical Insurance
• Health Benefits
• Professional Development: Learning Platform and Certificate Reimbursement
• Shift Allowance

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Today's talent leads tomorrow's success. Learn more about Insight: 
https://www.linkedin.com/company/insight/

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India