SLS Analyst

Requisition Number: 105528 

SLS Analyst

Location: The role will be a hybrid position located in India.    

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

We are seeking an Analyst who will be supporting Insight’s Consultants who own the delivery for a strategic Microsoft License Desk project for a large global client with key Stakeholders in the US and in the Netherlands. You will be accountable to meet defined outcomes and will be responsible for a high-quality end user experience. In your role you combine strong customer service skills and your experience and/or interest in IT with a keen desire to advance customer operations to drive innovation and efficiency. 

As a SLS Analyst you will:

• Service Desk activities such as providing on-demand advice and guidance for all client's licensing, administration and purchasing questions. This may be through online service management portals, Microsoft Teams or email in response to requests and queries submitted by Insight’s client.
• Manage the workflow of the service desk, including tracking, and management of responses through to completion, and escalate to more senior teammates as appropriate.
• Managing multiple concurrent tasks: tracking progress against deadlines and expectations, working with your colleagues to understand anomalies, overcome conflicts or issues.
• Functional management of client’s Microsoft license management tooling..  

What we’re looking for

• Proven experience working with large enterprise clients, with a focus on Service Desk activities.
• Strong attention to detail to process contract and purchase data records, identify errors and inconsistencies in data, combined with analytical skills for interpreting data trends and problem-solving abilities to address issues
• Hands-on, practical experience with data management, configuration understanding, and leveraging data management tooling functionalities.

 What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include: 

• Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Insight India Location:Level 16, Tower B, Building No 14, Dlf Cyber City In It/Ites Sez, Sector 24 &25 A Gurugram Gurgaon Hr 122002 India