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Director, Services Integration Lab

Hanover Park, IL, US

Requisition Number: 71684 


The Dir Operations is responsible for driving the operational strategy and efficient processes that supports the needs of the Sales Organizations and our Clients through supply and demands around the Warehouse and Integrated/technology solutions process areas.  By working internally with our sales teams, the Director of Operations will leverage our external business partners and other support teammates to drive improvements to business processes.


The  Director of Operations is the strategic visionary and the leader for the warehouse and integrated solutions process functions. The incumbent will provide guidance and counsel to the VP Operations and his/her leadership team on all matters related to warehousing. The Director Integration must be versed at creating direction for the organization, driving alignment, and organizing the warehouse and technical integration teams function to deliver the needs of the business. In addition, he/she must be forward-thinking, innovative, and lead the organization to cutting-edge solutions to support the delivery of strategic warehouse services and advanced integration offerings across the enterprise.  . 


The Dir of Operations also manages our client experiences to gather new requirements and to remediate areas needing improvement.  This includes our EDI/B2B, Web and sales support environments that touch the clients or affect their experience.


The Dir of Operations works to help set the vision for their team and as such drives the annual budget and attainment, resource allocation, and metrics to be tracked.  Looking for a “lead from the floor mentality”. The team is comprised of groups that assist with post-order support such as Order Flow, Client and Vendor EDI, Client Services, Web Services and Sales Operations. 



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


  • Always focused on the client experience  and manages process area with that as the main driver
  • Build and maintain executive management level relationships within Insight, its customers and our partners.
  • Revamp onboarding process with all cross functional areas to better support new clients or projects
  • Run daily floor meetings going over performance and daily goals (SQDIP)
  • Will review and strengthen our OTD/QA and productivity measurements a crossed of responsible operations daily and assure they align with KPI’s and client needs, build action plans and countermeasures to correct when needed
  • Build new processes to strengthen process area’s experiencing growth, requires experience in strategic labor and capacity planning
  • Help development go to market strategies for new integration offerings including DaaS, WaaS, SaaS, IaaS
  • Work to align process areas with market direction by building process to execute new offerings
  • Build scalable on boarding process for new clients/projects
  • Will need to assist is structure/design and measurements for new QC/QA system
  • Assist in the creation of sales forecasting system and align labor planning with capacity planning for all operations at Chicago facilities
  • Develop and Mentor direct reports through communication, training and strong leadership
  • Utilized continuous improvement to drive warehouse/integration efficiencies while promoting a C.I. culture throughout team
  • Works to measure cost of process and drive waste down through process and automation, review continually to identify new opportunities to drive cost from the business
  • Create the strategic business plan yearly to drive continuous KPI improvements for the warehouse functions inclusive of integration
  • Proactively work to drive service level practices.  This includes working with the nation practice leadership to assist in the development of new offerings, methodologies and the expansion of best practices as well as the proactive approach of developing regional and local competencies that support the nation practice framework.
  • Responsible for cost per unit and reduction strategies
  • Identify key business opportunities to maximize performance and minimize costs
  • Evaluate new technology to ensure that our integration and warehouse employees have the tools necessary to provide our customers with the highest level of service
  • Develop Key Performance Indicators to evaluate the performance and determine SLA’s of the warehouse functions
  • Align with other functions on large scale projects to support the growth of the business
  • Set performance expectations for his/her team to drive to sustainable and predictable business results
  • Inspire the team through modeling our cultural imperatives
  • Possess both the business acumen and courage to make difficult and unpopular decisions and recommendations
  • Be versed at providing focused feedback and leading large-scale projects that have significant impact on the company
  • Participate in sales and sales operations leadership meetings and share operational updates and action plans
  • Work cross-functionally with IT, Finance and other support organizations to implement changes to tools, policies and procedures
  • Understand and drive business requirements for our partner and client EDI strategy
  • Lead communication for key  updates at end of month and end of quarter (e.g., Backlog and client care)
  • Recruit, hire and develop management team and other direct reports
  • Escalate and resolve client and sales issues
  • Ensure operational standards and compliances meet audit requirements
  • Set annual budgets and manage expenses accordingly
  • Other responsibilities as assigned



Education and/or Experience:

Bachelor’s degree (B.S. and B.A.) from a four-year college or university MBA is highly desirable combination of education and experience required; Education in Business Administration, IS, Supply Chain, Customer Service or Management strongly considered.  Experience in the information technology industry in sales, supply chain needed.

Minimum 10 years of progressive experience in business leadership, with a focus on strategy development and implementation within a integration, manufacturing or warehouse environment.



  • Must have a high level of leadership experience and be comfortable working in a highly matrixed, and large corporate structure.  Must also be able to be a champion for and manage significant change initiatives and possess the aptitude to understand and process complex situations and data
  • Effective leadership skills with the ability to provide overall team vision and direction
  • Polished professional who is comfortable with interaction with all levels of internal and external contacts
  • Strong communication (verbal and written), organization, and time management skills
  • Ability to effectively present information in a professional and effective way
  • Ability to respond to questions from groups of managers, clients or other teammates in a timely and accurate manner
  • Read, analyze and interpret general business requirements, technical procedures or regulations
  • Expert problem solver that can create and implement sustainable action plans a must
  • Strong project management skills culminating in timely effective results
  • Self driven, motivated and results-oriented
  • Builds relationships and quickly develops trust with clients, as well as internal personnel
  • Works well under pressure and is able to multi-task effectively
  • Adheres to tight service level agreements (SLAs)

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 6,800 employees help clients innovate and optimize their operations to run smarter. Discover more at


  • Global provider of Intelligent Technology Solutions™ for organizations of all sizes
  • Ranked #417 on the 2018 Fortune 500, #12 on the CRN Solution Provider 500
  • Founded in 1988 in Tempe, Arizona; now celebrating our 30th anniversary and operating in 20 countries
  • $6.7 billion in revenue for 2017
  • 8,000+ teammates worldwide working with 5,300+ partners
  • 2017 Arizona’s Most Admired Companies (AZ Business Magazine), #7 2017 Best Places to Work (Phoenix Business Journal)
  • 2018 Dell EMC Server Partner of the Year, 2018 Intel Retail Solution Partner of the Year, 2018 IBM Geography Excellence Award as the Top National Strategic Business Partner in North America, Microsoft’s largest global partner



Today's talent leads tomorrow's success. Learn about careers at Insight:


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.


Posting Notes: Hanover Park || Illinois (US-IL) || United States (US) || None || None || US - Chicago, IL; US - Hanover Park, IL ||



Nearest Major Market: Chicago

Job Segment: Manager, Developer, Sales Operations, Supply, Project Manager, Management, Technology, Sales, Operations

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