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Manager, Operations 2nd shift

Hanover Park, IL, US

Management of employees to ensure operational expectations are met for Insight’s internal and external customers.  Overall supervision includes proper planning, forecasting, training and operational efficiency with regards to employee utilization, logistical processes and employee administrative functions.  Responsible for building and maintaining positive relationships within Insight and its partners and clients. Teammate will follow all Insight policies and procedures. Each person is accountable for meeting or exceeding individual and / or departmental metrics.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Develops warehouse operations systems by determining product handling and storage requirements; developing, implementing, enforcing, and evaluating policies and procedures; developing processes for receiving product, equipment utilization, inventory management, and shipping
• Meets warehouse operations financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
• Client focus communications and managing up with details on important situations within the business
• Develops warehouse operations improvements by analyzing process workflow, manning and space requirements, and equipment layout, implementing changes
• Responsible for metric and SLA adherence reporting to all levels of the organization 
• Reports all business activities to accurately measure business trends to management for sounds business decisions
• Responsible for driving operational efficiencies by constantly evaluating processes, procedures and systems.
• Maintains open lines of communication with other departments to ensure confidence and enhance the relationships within Insight
• Maintains safe and healthy work environment by establishing, following, and enforcing standards and procedures
• Identifying process improvement opportunities and creating a plan to implement
• Represents Insight in a professional and business-like manner and communicates effectively with Insight associates and their customers
• Issuing of daily, monthly and quarterly reports
• Teammate development
• Some travel required
• Other duties as assigned


Education and/or Experience:
Bachelor's degree from four-year college or university; minimum of 3 years related operations experience and/or training; or equivalent combination of education and experience.  Previous experience in supervising teammates to ensure completion of responsibilities.


• Ability to lead a team of personnel by providing leadership, assistance and advice
• Knowledge of SAP for the day-to-day management of resource management, time reporting and expense reporting
• Exceptional verbal and interpersonal skills required
• Possession of strong analytical skills
• Ability to multitask and balance multiple priorities
• Excellent time management skills
• Demonstrated leadership ability and teamwork
• Strong computer skills

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to: stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop and kneel.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus due to computer work.
• Light to moderate lifting is required.
• Ability to uphold the stress of traveling.


The work environment characteristics described here are representative of those a teammate encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time.

Nearest Major Market: Chicago

Job Segment: Operations Manager, ERP, Manager, SAP, Operations, Technology, Management

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