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Senior Operations Data Analyst

Hanover Park, IL, US

Requisition Number: 84449 


Position Overview

We are currently looking for an experienced Operations Analyst/Capacity Planner to join our team and to support our Operations environment. The Capacity Planner will be create mathematical models to forecast the capacity of Insight’s Labs and Warehouse environments, report on performance, work with operation leaders, and with financial teams.

What you’ll do at Insight

· Create and adjust mathematical models to evaluating and forecast capacity and performance of Warehouse and Labs teams

· Create reporting, showing a variety of metric for teams with in operations.

· Alerting individual team leadership of outliers in productivity and other variances to headcount.

· Coordinating site staffing needs, including the reporting of site headcount numbers by shift and Operational Unit.

· Monitoring real-time performance, adjusts off-line activities and provides guidance to leadership to ensure a consistent customer experience.

· Identifying workflow headcount deficiencies and overages, diving overtime hours.

· Developing/maintaining a series of workflow related trackers that drive day to day site-wide production efficiency (absences, overtime, overflow).

· Driving special projects designed to maximize efficiency and increase production and quality.

· Processing schedule request scenarios and provides leadership with impact analysis and recommendations.

· Other planning/capacity duties as required

What you’ll need to join Insight

· Bachelor's Degree and 2+ years of relevant work experience in business analytics and/or forecasting, capacity planning, workforce management role.

· 5+ years of relevant work experience in business analytics and/or forecasting, capacity planning, workforce management role

· Advanced Excel skills, including Power Pivot and Power Query

· Ability to create dashboards in Excel and possible Power BI

· Excellent analytical, investigative and problem solving skills.

· Excellent written and verbal communication skills.

· Excellent planning, organizational and time management skills with the ability to deal with multiple demands on time.

· Ability to write scripts in VBA, Python or JavaScript, preferred

· Ability to write basic SQL queries, with an understanding of normalization and joins, preferred

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.


Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance


Today's talent leads tomorrow's success. Learn about careers at Insight:


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.



Posting Notes: Hanover Park || Illinois (US-IL) || United States (US) || OPS || None || US - Hanover Park, IL ||

Nearest Major Market: Chicago

Job Segment: Operations Manager, Database, Data Analyst, Developer, Operations, Technology, Data

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