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Senior Operations Business Analyst

Hanover Park, IL, US

Requisition Number: 84445 

Basic Function of Job


To optimize processes and workflow for a wide variety of large and complex program onboardings to achieve successful completion and delivery of projects within scope, schedule, and budget. Focusing on optimizing customized client solutions.


Primary Responsibilities


  • Partner with pre-sales to design the scope on customized programs and be the liaison between operations and the pre-sales team to align on our capabilities
  • Support cost model development with pre-sales, ensuring all operational costs are captured in the model
  • Own SOW and cost model review and approval with stakeholders and ensuring absolute accuracy to the client deliverables
  • Provide leadership a risk assessment prior to SOW signature, that gives full visibility to key operational risks and challenges the team and organization will be taking on  
  • Launch and run the toll gate strategy and include client customizations as necessary
  • Develop the program implementation strategy with Sr. Managers by documenting the project plan, process maps, RACIs, and keeping an active RAID log when needed
  • Responsible for determining POC design for the program and understanding when the organization needs to test end to end processes vs when the organization needs to follow a standard lab only POC
  • Responsible for identifying program risks and partnering with the implementation manager to provide a completed staff work to leadership
  • Ensure a proper hand off between onboarding and the steady state program operations team
  • Actively seek to improve processes, find and drive efficiencies across all programs, with a continuous goal of reducing cost and enabling a positive client experience
  • Consistently demonstrate and model Insights Values of Hunger, Heart and Harmony Maybe change this to like live Insight value
  • Maintain customer satisfaction through listening to and addressing concerns, driving improvements and communicating outcomes to internal and external stakeholders
  • Communicate effectively and credibly, builds strong relationships with the customers
  • Maintains accurate status reports and project reviews
  • Partner with technical teams, operational teams and sales teams to develop end to end processes and SOPs.
  • Aide in the response to RFPs and engage all departments for input and approval
  • Proactively identify, analyze, and recommend business process changes and improvements across the services organization systems and processes





 Bachelor’s Degree in Engineering, Project Management or similar.  Position requires 3-4 years hands on experience within similar industry.  


  • Excellent organization, communication, negotiation and problem solving skills
  • Strong Proficiency in the Microsoft Suite including Outlook, Excel, Word, Visio, SharePoint, PowerPoint and Project
  • Strong Analytical skills such as being able to extract data, organize it, utilize it to make key business decisions and communicate/present it throughout the organization
  • Proven understanding of corporate account business needs and knowledge of the IT industry
  • A deep project management experience and broad technology knowledge with the ability to facilitate the architecting of solutions by mapping common customer business problems to reusable end-to-end solutions
  • Demonstrated ability to engage in senior level business and technology decision maker discussions
  • Experience with process improvements, process development and documentation across different departments within an organization required.
  • Flexibility to work outside normal work hours as required

Value added skills


  • PM Experience
  • PMP
  • Supply chain experience
  • SAP experience
  • Experience working with SOWS and RFPs
  • Certification in Project Management
  • LEAN or Agile Certification

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.


Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance


Today's talent leads tomorrow's success. Learn about careers at Insight:


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.



Posting Notes: Hanover Park || Illinois (US-IL) || United States (US) || OPS || None || US - Hanover Park, IL ||

Nearest Major Market: Chicago

Job Segment: Business Analyst, Operations Manager, Engineer, ERP, Finance, Operations, Engineering, Technology

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