Services Operations Specialist

Requisition Number: 102997 

Services Operations Specialist

Location: This is an onsite work opportunity at our Hanover Park, IL office

Shift: 10 am - 6:30 pm

Salary: $20/hour

.

Insight at a Glance

• 14,000+ engaged teammates globally
• #20 on Fortune’s World's Best Workplaces™ list
• $9.2 billion in revenue
• Received 35+ industry and partner awards in the past year
• $1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Services Operations Specialist, you will be:

• Enter orders in a timely manner for the shipping, retrieval, and exchange of technology devices for specific accounts, while adhering to the clients Service Level Agreements (SLA).  
• Investigate and resolve receiving discrepancies, proactively managing receipt dates, working with distribution employees to resolve issues regarding lost and damaged products. 
• Become an expert of information regarding specific products, programs, and initiatives of assigned vendors and product categories.  
• Clear communication skills are required to deliver client facing messages verbally and in writing, and the ability to respond effectively to inquiries or complaints in a timely fashion.  
• Work with vendors in acquiring Return Merchandise Authorization (RMAs) for damaged, unused products.  
• Manage all aspects of assigned vendors, back-orders, and estimated time of arrivals (ETA), as well as the handling and tracking of warranty claims.  
• Work with internal personnel on problems relating to parts ordering information.  
• Responsible for maintaining accurate costing, classification, status of assigned products, identify billing and inventory discrepancies, and report appropriately. Work with finance to resolve any vendor issues, as necessary.  
• Manage team mailbox, ensuring emails are addressed throughout the day.  
• Answer questions internal & external re: processes, procedures, inbound/outbound shipments.  
• Problem-solving and critical thinking abilities, and Excellent organizational skills  
• Ability to adapt in a fast-paced environment with a focus on attention to detail.  

Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

• Ability to communicate in and understand English to the extent necessary to fulfill/perform the essential job functions. 
• 3+ years in sales enablement, sales coaching, or quota-carrying B2B sales experience. 

• Practical experience using and coaching others on AI tools in a professional sales context is highly preferred. 

• A proven track record of success in B2B sales with experience managing accounts or leading/supporting those who do. 

• Demonstrated ability to quickly learn, master, and articulate the value of emerging AI technologies and translate technical concepts into simple, actionable sales strategies. 

• Possess a strong leadership orientation, a commitment to teamwork, a growth mindset and motivated by results and excellence. 

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.   

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Hanover Park, IL || Illinois (US-IL) || United States (US) || Distribution Center || None || US - Hanover Park, IL ||