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Services Operations Specialist

Hanover Park, IL, US

Requisition Number: 91470 

Position Overview:

The Services Operations Specialist coordinates all aspects of the service delivery cycle, including but not limited to, data entry, creating invoicing, reviewing SOWs, shipping and receiving, and/or other administrative tasks.
What you’ll do at Insight
· Responsible for processing high volume orders for SLA adherence and handling multiple task in a fast paced, high demand environment. 
· Manage team mailbox, ensuring emails are addressed throughout the day.
· This roles is client facing and must have the ability to follow-up with teammates at all levels (Sales, Services, Management, etc.) and work effectively in a team environment.
· Manage all aspects of assigned vendors, back-orders, ETA’s.
· Responsible for invoice client SLA adherence.
· Review list of workflows past their SLAs and follow up with teammates
· Proactively manage shipping, receiving, not yet received reports.
· Identifying Billing and Inventory discrepancies
· Work with internal personnel on problems relating to parts ordering information.
· Filing
· Willing to handle other duties as assigned, may include; warehouse functions, boxing, unboxing, filling paperwork, etc.
· Verify contents of shipment compared to shipping documents while noting any discrepancies or damage – High attention to detail required.

What you’ll need to join Insight:
· High School degree or GED equivalent required.
· Must have receiving, purchasing, AP/AR, or administrative experience; including experience in high volume purchasing environment with experience in distribution operations a plus
· Telecommunications and Information Technology experience a plus.
· Ability to enter data into systems accurately required.
· Must have the ability to multitask with a high attention to detail.
· Must be able to respond effectively to inquiries or complaints within a timely fashion.
· Proficient in Microsoft Office including Word, Excel, and Outlook, also the capability to use RF technology.
· Knowledge of receiving, warehouse and safety procedures a plus.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.



Posting Notes: Hanover Park || Illinois (US-IL) || United States (US) || Distribution Center || None || US - Hanover Park, IL ||

Nearest Major Market: Chicago

Job Segment: Operations Manager, Shipping and Receiving, Data Entry, Telecommunications, Operations, Administrative, Technology

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