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Services Technician

Hanover Park, IL, US

Requisition Number: 88513 

Position Overview 

The Services Technician performs installation, modification, repair, testing and/or servicing on systems and communications equipment, including, but not limited to: hardware and peripherals; software configuration; voice, video and data cabling systems; and networks.  Incumbents service both internal Insight teammates, as well as clients on site. 

What you’ll do at Insight 

Hardware 

  • Performs necessary hardware and peripheral repairs. This includes, but is not limited to, identifying the problem and determining the most efficient and cost effective way to resolve the problem, keeping customer downtime to a minimum.    
  • Installs and tests system hardware at customer site. This includes, but is not limited to, setting up the hardware, testing the hardware to make sure it is working, identifying system hardware problems and following any special instructions. 
  • Completes all required documentation involved in a service call to ensure accurate billing, and timely return of defective products/parts, with respect to warranty or contract. This includes completion of required Insight and vendor paperwork, preparing defective product or parts for return to vendor, and promptly returning defective products/parts and paperwork according to Insight policies and procedures.  
  • Identify system hardware problems and determine the most efficient and cost effective way of resolving the problem.  
  • Perform necessary hardware and peripheral repair, keeping client downtime to a minimum. Identify defective parts and order replacement parts utilizing vendor supplied tools such as web sites, phone support, etc.  
  • Understand current depot programs such as Hot Swap and AR3D; participate as needed. 
  • Other duties as assigned. 

What you’ll need to join Insight 

  • Bachelor's degree (BA/BS) from four-year College or university or 2 years related experience and/or training; or equivalent combination of education and experience.   
  • LANs, WANs, Personal Computers, messaging and server software applications experience required.   
  • Cable plants, network services, email, bulletin boards, and CD-ROM libraries needed.   
  • Ability to automate tasks using basic scripting techniques required.   
  • Remotely manage devices to determine user experiences and debug issue, utilizing knowledge base and call script skills required.   
  • Must be able to work with both ends of basic level testing as well as high level testing and  

documentation. 

  • High level of technical proficiency in microcomputer product areas a must.   
  • Familiarity with large account environments and protocol required.   
  • Working knowledge in major desktop operating systems (Windows 2000, Windows NT and Windows XP Workstation).   
  • Comfort and familiarity with to take units apart and re-assemble required.   
  • Excellent troubleshooting skills needed.   
  • Must have the ability to keep current with alternative systems and technology and make technology recommendations to management consistent with the company’s business and systems strategies.   
  • Ability to enter data into systems accurately required.   
  • Must have the ability to multitask with strong organization and time management skills.   
  • Must be able to respond effectively to inquiries or complaints within a timely fashion.  
  • Knowledge of receiving, warehouse and safety procedures a plus.   
  • Possession a valid forklift certification a plus.   

Hardware/peripherals 

  • Extensive knowledge of windows operating systems, vendor diagnostics, re-image software such as Ghost, Virus scan software.   
  • Minimum of one year hardware troubleshooting experience, which needs to include laptops and desktop for Tier One vendors. 
  • Should also be familiar with vendor web sites in order to find hardware updates, driver updates, and engineering changes) as well as on multiple Tier One products (IBM, Compaq, HP, Toshiba).  
  • A+ certification and at least one vendor hardware certification required.  Minimum of one (1) year bench and/or on-site service technical experience.  

Physical Demands 

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

 

Today, every business is a technology business. Insight Enterprises, Inc. empowers organizations of all sizes with Insight Intelligent Technology Solutions™ and services to maximize the business value of IT. As a Fortune 500-ranked global provider of digital innovation, cloud/data center transformation, connected workforce, and supply chain optimization solutions and services, we help clients successfully manage their IT today while transforming for tomorrow. From IT strategy and design to implementation and management, our 11,000 teammates help clients innovate and optimize their operations to run smarter. Discover more at insight.com 

  • Founded in 1988 in Tempe, Arizona
  • 11,000+ teammates in 19 countries providing Insight Intelligent Technology Solutions™ for organizations across the globe
  • $8.3 billion in revenue in 2020
  • Ranked #409 on the Fortune 500, #15 on the CRN Solution Provider 500, 2020 CRN Innovator of the Year Award
  • 2020 Intel Innovation Partner of Year, 2020 Microsoft U.S. Partner of the Year and Worldwide Customer Experience Partner of the Year
  • Ranked #7 on the 2021 Fortune World's Most Admired Companies (Information Technology Services industry), #70 on the Fortune 100 Best Workplaces for Diversity, #296 on Forbes World's Best Employers (#27 within IT), and #5 on the Phoenix Business Journal 2020 list of Best Places to Work
  • Signatory of the United Nations (UN) Global Compact and Affiliate Member of the Responsible Business Alliance

 

Today's talent leads tomorrow's success. Learn about careers at Insight: jobs.insight.com.

 

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

 

 

Posting Notes: Hanover Park || Illinois (US-IL) || United States (US) || OPS || None || US - Hanover Park, IL ||


Nearest Major Market: Chicago

Job Segment: Testing, Cloud, Supply Chain, Technician, Developer, Technology, Operations

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