Technical Account Manager

Hanover Park, IL, US

Requisition Number: 98779

Location: This is position is onsite at our Hanover Park, IL facility.

14,000+ engaged teammates globally
#20 on Fortune’s World's Best Workplaces™ list
$9.2 billion in revenue
Received 35+ industry and partner awards in the past year
$1.4M+ total charitable contributions in 2023 by Insight globally

Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.

About the role

As a Manager Technical Accounts, you will be responsible for the supervision of Services Technicians and Material Handlers and the direction of customer rollouts including the configuration of routers, switches, file servers, desktops, laptops, etc. We will count on you to be involved in ensuring the on-time completion of rollout schedules while maintaining the highest level of quality and a commitment to the ISO standards. Along the way, you will get to:

Direct staff in the integration of network hardware, software, and operating systems. This includes coordinating bench space allocation, configuration specifications, etc., in order to assure timely, quality deliverables to Insight’s clients. Assist staff with rollouts as required.
Ensure project goals are accomplished. This includes concentrating on client satisfaction, expected number of daily configurations, time, parts usage, first time fix, callbacks, and communication with clients, Management, and Sales.
Provide IMS management with reports that include daily and/or weekly revenue and productivity.
Identify system hardware as well as software application and operating system problems. This includes, but is not limited to, identifying the problem and determining the most efficient and cost effective way to resolve the problem. Resolution is achieved by utilizing a systematic troubleshooting approach and appropriate technical documentation to diagnose maintenance problems.
Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.

What we’re looking for

Bachelor’s Degree in the field of Information Technology or equivalent education/experience.
Three to five (3-5) years technical experience in the computer industry.
Three (3) years networking experience.
Extensive knowledge of configuring routers, switches, file servers, desktops, and laptops.

What you can expect

We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:

Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year.

But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.

Join us today, your ambITious journey starts here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.

Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

Posting Notes: Hanover Park, IL || Illinois (US-IL) || United States (US) || IT Infrastructure & Support || None || US - Hanover Park, IL ||