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Customer service coordinator

Hanover Park, IL, US


Schedule: Monday - Friday, 11:00 AM to 8:00 PM (may work some weekends)

The Operations Coordinator supports warehouse, shipping, and customers by handling all daily shipment activities with warehouse team; carriers;and shipping support.   This position will be key to cross functional communication and daily tasks.

  • Handle a high volume of inbound and outbound carrier calls to provide shipment details
  • Coordinate large scale shipments: schedule pickup, confirm delivery, dispatch, and set up location tracking
  • Coordinate with Service Labs, and Warehouse team members to ensure all transactions are cleared for shipping outbound
  • Run shipping reports
  • Ensure all able deliveries from the labs are scheduled and routed to the proper carrier
  • Support customer and carrier facing sales teams while freight is over the road through consistent communication with all parties
  • Facilitate communication with customers, carriers shippers and receivers to help resolve shipping issues with a high level of professionalism
  • Drive our customer scorecards and compliance through process adherence and improvements in the Operations Distribution Center

Skills and Abilities

  • A passion for exceptional customer service with a high attention to detail
  • Hall of fame work ethic with a history of excellent attendance
  • Ability to take ownership of responsibilities and see tasks through completion
  • Ability to work in a fast-paced environment with rapidly changing priorities
  • Excellent communication, multi-tasking and problem-solving skills
  • Microsoft Office Suite - Outlook, Excel, Word, PowerPoint
  • ERP -SAP experience preferred

Physical Demands
The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


While performing the duties of this job, the employee is regularly required to,

  • Sit, talk, hear, and operate a computer, telephone and keyboard
  • Standing, kneeling, reaching and walking in a warehouse environment required
  • Moderate lifting required, occasionally


Nearest Major Market: Chicago

Job Segment: ERP, SAP, Customer Service, Technology

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